NVK and Coinkite are quietly pivoting.
What used to look like customer support is turning into classic CYA. The tone has changed: fewer straightforward fixes, more carefully worded statements, delayed responses, and the unmistakable posture of people who have finally looked at the balance sheet, the support backlog, and the runway and realized the math no longer works.
The realization of pending doom has landed. Company collapse is no longer an abstract risk; it’s the trajectory. And when that hits, the rational (if ugly) move is the midnight escape; preserve whatever personal and legal distance is still available, shift the narrative, and get out before the lights fully go out.
Support tickets become liability management. Transparency becomes selective. The public face stays professional just long enough for the exit to be arranged.
That’s the pattern. The only question left is how cleanly they execute the midnight run once the customers notice the support has already left the building.