Hey Gareth, I’ve been taking a look at your account this afternoon. I totally understand why a suggested increase might seem odd right now, especially when sitting on a healthy credit balance.
Because we aim to spread out the cost evenly over 12 months, we look ahead to the winter where usage naturally spikes. Without a tweak to your payments now, it’s likely you’d burn through that credit pretty quickly over the colder months and end up having to play catch up in the spring.
You can see how this maps out using our balance forecast tool:
octopus.energy/dashboard/new…
That said, you’re always in control. If you’re comfortable keeping things as they are for now, you can easily set your payments to whatever works best for you in the app, online account or by sending us a message.