Sense of Belonging
A marketing channel I personally find quite interesting.
We’ve all seen products and companies tell potential users why they should use their products, whether it’s because of better features, greater speed, lower fees, or other competitive advantages.
But there’s more to it than that.
I studied multiple products, both finance-related and completely free-to-use products, and noticed that one of the most effective retention strategies, from my observation, is creating an environment where every user feels included and like they belong.
I’m not referring to communities, nor am I referring to artificial pop-up notifications showing activities from users who never existed or actions that never happened. I’ll share my thoughts on that in a different write-up.
I’m referring to competition.
Competition is one of the most interesting retention features I’ve observed. For a free-to-use product, it makes a lot of sense because users can build their profiles through badges, credits, rankings, achievements, or other forms of recognition.
However, I’ve also seen people use products that charge fees while competing for rankings and points, even when there are no tangible incentives attached to those achievements.
This brings us back to viewing marketing as a profession that works heavily with human psychology, not simply the product being built or marketed.
It’s fascinating how these strategies influence behaviour and retain users without us necessarily realizing it. One minute, you’re simply using a product; the next, you’re planning how to use it consistently because there’s a particular record you want to break, a ranking you want to reach, or an in-app badge you want to earn, many of which may have little practical value in the end.
But from the team’s perspective, that’s still a win: the user stayed.
Studying these strategies from the perspective of more than just a consumer is both thrilling and mind-blowing. Then comes the interesting twist: I could be interpreting the strategy from an entirely different perspective, while the actual strategy or structure may have been designed with a completely different objective in mind.
The Wrap
I’ve been studying products and businesses, and I’m genuinely interested in understanding how marketing works in real-life businesses through fieldwork and practical experience, not just studying it, but actually being a part of it.
I’ll keep updating you on this journey because I’ll definitely be experimenting, testing, and workshopping a lot of these ideas.
It's been almost a minute since I last updated you on my marketing journey, and man, it's been wholesome with a lot of learning. So, here's a rough catch-up:
• I'm taking a paid course, with many more to come.
• I've been studying brands and businesses.
• I've been learning a lot about content creation.
• I've been observing human interests and reactions as well.
I've been implementing what I've learned too, and the results have been productive so far.
Recently, I've been trying to find that key to unlocking the ocean of retention skills. User onboarding is heavily tied to needs and friction, while retention is the bigger picture and a core requirement for scaling.
I'll round up a draft or two over the weekend and put them out.