iMessage for Shopify brands. Recover more checkouts and past due subscriptions. Complements Klaviyo SMS.
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Pinned Tweet
Every SMS platform sends abandoned checkout texts.
They can only send them to shoppers who checked the box at checkout or signed up through the popup.
Everyone else just gets email. That's the gap we built Tailored for.
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Building iMessage solutions for Shopify
brands
Incremental to existing Klaviyo SMS etc flows
💯 🙏🏻
Every SMS platform sends abandoned checkout texts.
They can only send them to shoppers who checked the box at checkout or signed up through the popup.
Everyone else just gets email. That's the gap we built Tailored for.
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If a shopper didn't check the SMS box or sign up through your popup, your main SMS program abandoned cart texts never reach them.
Tailored texts those shoppers over iMessage. It starts a real conversation, answers their questions, and then sends the cart link. If they're not on iMessage, it falls back to RCS or SMS.
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Here for optimizing failed payment recovery and reducing involuntary churn 💯
For transactional dunning over text - we see our blue iMessage help a lot, think the blue bubbles helps with trust 🔒
most sub brands are massively underusing email.
do these if you want better retention + higher LTV:
subscription started: don’t throw your subs into your normal post purchase (your “normal” post purchase should upsell subscription and get them here), focus on getting them to actually use the product, setting expectations + getting them to see value before rebill 2
failed payment: the easiest to recover. they didn’t choose to leave. make updating payment stupidly easy + have follow-ups around the retries.
cancellation: better to segment by reason (too expensive/too much stocked already/no results etc) , but whole point is to win back the customer.
paused sub: these customers haven’t churned yet. remind them why they subscribed, address the likely reason they paused + give them a reason to reactivate before a temporary pause turns permanent (go less aggressive here)
rebill 3: more education around results and consistency.
vip segment for subs who went through 3+ rebills.
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$42,602 in failed subscription payments recovered for a functional beverage brand running on @GetStayAI
917 declined cards → 333 subscribers saved. 48h average to fix.
Real iMessage conversations > "your payment failed" emails.
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$28,395 recovered from abandoned checkouts for this furniture & appliance brand in their first month.
113 shoppers left checkout. 45% texted back. 1 in 5 bought, at $1,183 per order.
Big carts come with big questions. A real answer over iMessage closes them.
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$50,688 recovered from abandoned checkouts in 30 days for this fitness brand.
719 shoppers who left checkout got a real iMessage conversation. 35% texted back. 37 bought, at a $1,370 average order.
None of them were on the brand's SMS list (their Klaviyo flows kept running).
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iMessage (and wearable) assistant 🤝 iMessage abandoned checkout recovery
Everyone’s been asking what’s next after selling Cal AI.
Introducing Persona.
Others couldn’t figure out the interface, we did.
yourpersona.com/band
Made with AI
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i think it would only be fitting if we turned on iMessage abandoned checkout / abandoned preorder recovery (@TailoredTexting)
and congrats on the launch 🚀🚀
Made with AI
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Have a client hiring a Director of Retention / Lifecycle Marketing for a fast-growing consumer brand. Their retention is strong, they are looking to take to the next level.
They are looking for someone really strong across email/SMS, customer lifecycle, retention strategy + analytics.
In-person in LA 🌴
If you know someone great or are interested yourself. DM me and I’ll share more
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Instinct is getting a lot of love for bringing its experience to iMessage and WhatsApp
That’s what we’re doing for Shopify brands at @TailoredTexting : enabling real 1:1 conversations with customers over iMessage 🍎
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Start an instant demo experience in a few seconds on brandquinn.com/
By tapping the blue button
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Tailored 🍎 retweeted
A failed payment doesn’t mean someone wants to cancel. Sometimes their card just changed—or they need help.
Next week, the @TailoredTexting iMessage dunning flow for @SkioHQ goes live.
Using Skio? Reply “SKIO” or DM me to get set up. 🐄
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Save mor MRR 🐄
The @TailoredTexting iMessage dunning flow for @SkioHQ will be ready next week.
Help subscribers fix failed payments before they become lost subscribers.
Using Skio? Comment or DM me to get set up for launch.
(i just had Chick-fil-A at the airport)
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making your whole SMS program conversational can be a big undertaking and i understand why most don't have it set up
but @TailoredTexting can be set up in 10 mins and turn your checkout recovery conversational, hands free for your team / done for you
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