We are currently experiencing an incident on our core network that is impacting services. Our engineers are aware of the issue and actively working to resolve it. For updates, follow the link: servicealerts.zen.co.uk/acti…

We're aware of an issue with one of our partners that means a small number of customers cannot connect to the internet. Our engineers are working with our suppliers to resolve this as soon as we can. You can follow updates here: servicealerts.zen.co.uk/acti…

While we would prefer for it not to have happened, we are pleased to say the problem is now fixed. It was caused by an incorrect setting on a piece of our network equipment. We are investigating further to prevent future occurrences. We are sorry for any inconvenience caused.

Some of our customers may be experiencing an outage. Our teams are beavering away to get this resolved asap. We will keep our service alert (link below) updated. We take this very seriously and are really sorry for any inconvenience caused. servicealerts.zen.co.uk/acti…

We are closed Easter Sunday, but some teams are available over the long weekend: 👉 Live chat and technical support Friday (29th), Saturday (30th) and Monday (1st), 9am to 5pm. 👉 Order management Friday and Saturday, 9am - 5pm. For more: zen.co.uk/contact-us

If you're a Zen cPanel user, there's a new way for you to get the help and support you need. You can now raise support cases through live chat. Just use the link below (and don't forget to bookmark for future use!) zen.co.uk/live-chat-hosting

That's right, major providers will still add 3.9% to your monthly bill mid contract, even if the published CPI rate was negative. Zen customers need not worry because we have a contract price promise and don't believe in mid-contract price hikes 🙌😊👏

Looking for help setting up your broadband connection? Troubleshooting tips? Outage and maintenance updates? For all this and much more, check out our help and support page 👇 zen.co.uk/help-support #Zen #Help #Support #Advice #Tips #Broadband #Email #Internet

Reliability is key when it comes to your internet. Thankfully with the rollout of full fibre by @CityFibre and @WeAreOpenreach this is becoming infinitely more achievable. For a month's free broadband from @WhichUK recommended provider 2022, visit: zen.co.uk/best-match-ever

Regulator @Ofcom has launched a welcome review into inflation-linked mid-contract price rises. At Zen we have a contract price promise with no unexpected increases for the duration of your contract. Is there a mid-contract price increase clause in your broadband contract?

Looking for help setting up your broadband connection? Troubleshooting tips? Outage and maintenance updates? For all this and much more, check out our help and support page 👇 zen.co.uk/help-support #Zen #Help #Support #Advice #Tips #Broadband #Email #Internet

Looking for help setting up your broadband connection? Troubleshooting tips? Outage and maintenance updates? For all this and much more, check out our help and support page 👇 zen.co.uk/help-support #Zen #Help #Support #Advice #Tips #Broadband #Email #Internet

Here's our last reminder before the big day! If you need any support over the #Christmas holidays, don't forget to make a note of our slightly adjusted opening hours👇 Merry Christmas to everybody 🎄 zen.co.uk/contact-us #Support

Don't forget to make a note of our Tech Support Christmas opening hours should you need any help over the holidays👇 zen.co.uk/contact-us #Christmas #Support

As usual, our Tech Support team are operating slightly different hours during the Christmas period. Check out the table below for details and follow the link for more 👇 zen.co.uk/contact-us #Christmas #Support