My app's churn dropped from 85% to 41%
It’s far from perfect, but here's everything that worked:
☑️ Send notifications
There's a lot of advice saying not to send notifications bc it'll remind them to cancel, but if most users were already canceling, what did I have to lose?
For my app, it was the opposite - good notifications got more users back into the app
☑️ Obsess over data
Stop improving features you like but nobody uses
Track everything, what users are engaging with most, where they’re converting from, where they're dropping off. The posthog mcp makes this way easier
☑️ Improve the product
This sounds obvious, but my mvp was so bad
Keep iterating - the better your product, the more value users get from it (and they’ll be less inclined to leave)
☑️ Changing my mindset
Some apps naturally have higher churn, especially ai and one time use apps
I thought this at first, but it's a mistake to simply accept it as a fact and not try to improve
There’s probably 100 more things you can test
☑️ Build a community
Special callout: I haven't tried this for my apps, but
@maubaron gave this tip
A community creates a stronger two way connection w users, gonna try it soon
Reducing churn is one of the biggest growth levers
Higher retention = higher LTV
Hope this helps 🫡