I was wrong, but literally ALL they did was give me a generic reply with a link to file a claim for the trip they denied a claim on despite canceling on us and are now trying to claw the chargeback away for. @AmericanAir, you are all the absolute worst.
Randy Milholland@choochoobear
Apr 2
I am guessing it will take over 24 hours for American Airlines to respond to my DM.
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Seriously, @AmericanAir didn't even actually read my reply - they sent a generic response and a link to file a claim. That's it. They didn't want to help at all.
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Notice how the checkmarks are empty? @AmericanAir didn't even read the DMs they asked for.
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Replying to @AmericanAir
Just me having to publicly tell them the things I told them in DM because they didn't READ the DMs and are going off assumptions.

Apr 2, 2026 · 11:01 PM UTC
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