#WATCH | Delhi: On IRDAI's proposal on changes to insurance distribution rules, author and financial educator Monika Halan says, "The entire industry is based on the policyholders' money. For 27 years, the policyholder has been last in the mind of the insurance regulator. IRDA has been more of an industry association till this consultation paper, where the new chairman, Ajay Seth, has put policyholders at the heart of the insurance industry, which is the way it should have been...the number of complaints on mis-selling and the complaints on claims in health insurance have been rising over the years...it is to serve the policyholder. The policyholder is not there to serve the firms. So this industry has been upside down...profits that are built on the tears of policyholders are just bad for the country. On our journey to a Viksit Bharat, you cannot have millions of people who have been cheated out of their money..."