Helpshift@helpshift

The AI-Native Player Engagement Platform. Transforming player conversations into growth opportunities. See the future of engagement.

 San Francisco, CA
helpshift.com/
Joined December 2011
3,185 Photos and videos
Explore how @SYBOgames elevated player support with Helpshift's in-game chat, boosting efficiency and delighting 150 million monthly players with: 👉 95% deflection rate 👉 4.3 CSAT 👉 80% boost in agent productivity 📈 Read here: hubs.li/Q02yzpHW0 @subwaysurfers
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Stop building exit ramps. Start building Player Lifetime Value. See the AI-Native Platform in Action today. View the New Platform hubs.li/Q046wYZL0 #PlayerEngagement #GamingIndustry #Helpshift #LTV #PlayerObsessed
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GDC 2026 is our S.H.I.F.T. moment and Helpshift will be everywhere. hubs.li/Q045fpmb0 #GDC2026 #Helpshift #Gaming #PlayerEngagement #Retention
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Proving AI Can Produce Results: Helpshift's Evolution into Player Engagement. Tuesday, March 10 | 2:00pm - 2:30pm Location: Room 2000, West Hall And Book a Meeting with us to Experience the S.H.I.F.T. at GDC 2026 hubs.li/Q043XSP00 #helpshift #ai #aiagents #gaming
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Reactive, ticket-based support is over. Book a Meeting with us to Experience the S.H.I.F.T. at GDC 2026 hubs.li/Q043RNwM0
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Experience the S.H.I.F.T. at GDC Festival of Gaming 2026. This GDC marks a turning point. Helpshift will be unveiling its next chapter. The S.H.I.F.T. is coming. Join one of our activities during the week: hubs.li/Q043kv5P0 #TheShiftIsComing #GDC2026
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We are jumping into the new year and hitting the ground running with Pocket Gamer Connects London and have lots to share! Book a meeting with us! hubs.li/Q03ZC5290 #helpshift #ai #aiagents #gaming
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The 'Holiday Season' means something different in gaming. We just want to take a moment to acknowledge the Human Intelligence powering the industry this month. To every agent, moderator, and manager working the holiday shift: Respect.
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🧠 For World Mental Health Day, we’ve decided to share our moderators’ top 10 mantras with you. Swipe through to find the one that speaks to you most. #WorldMentalHealthDay #MentalHealth #WMHD2025
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40% CSAT improvement in just 12 weeks. But here's what the numbers don't tell you—KIXEYE didn't just switch platforms. They reimagined what player support could be. 🎁Join us for a chance to win our latest Player Engagement card game! Register: hubs.li/Q03J2qWv0
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🚀 [Live Webinar] From Zendesk to Helpshift—And a New Support Team, KIXEYE rebuilt its entire player support system in just 12 weeks Sept 18 | 9 AM PDT 👉 Register now hubs.li/Q03HSlWf0
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Last chance! Join us for this exclusive Player Engagement webinar with: ➡️ Jeffrey DeMarco, Centre for Abuse & Trauma Studies ➡️ Alice Hunsberger, Head of T&S ➡️ Sabine Ernst, Wellbeing Program Manager Register now: hubs.li/Q03HshvD0 #TrustAndSafety #Wellbeing
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Unveiling the first-ever research report focused exclusively on moderator wellbeing in the video game industry! hubs.li/Q03GSS4n0 Join the webinar: 🗓️ Thursday, September 11 at 9am PDT
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AI in Gaming: Enhancing Connections 🚀 Join @KeywordsStudios at #LSGSummit London on Sept 9! Rakesh Mistry & Simon Stokes reveal how AI is turning player support into a driver of fandom, retention & insight — plus a first look at what’s next. #AIinGaming #ImagineMore
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🔍 “This isn’t about just identifying threats and sending them into the ether. It’s about how you respond to threats.” - Joel Silk, ex-Roblox 📺 Watch the full on-demand webinar: hubs.li/Q03sYxf_0 #TrustAndSafety
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Last chance to join us live this Thursday Aug 28 · 9am PDT / 5pm BST Learn how to turn new app store rules into D2C revenue. 👉 Save your spot: hubs.ly/Q03FqVyr0 Can’t attend live? Register to get the recording. #PlayerEngagement #PlayerSupport #DTC #D2C #Gaming
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🍿 Get the popcorn ready — Watch the full webinar series now — and take away strategies you can apply today. 🎥 hubs.li/Q03D82PN0 The next wave of sessions is coming soon. 🎫 Click here to sign up to get first access to upcoming live webinars. get.helpshift.com/player-eng…
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🔎 One tough question, two powerful answers — what’s the real “why” behind investing in Trust & Safety? 📺 Watch the full on-demand webinar: hubs.li/Q03t5xyD0 #TrustAndSafety #PlayerExperience
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🎮 One message, one moment, one missed signal — sometimes that’s all it takes for a real-life threat to spread on your platform. Watch the full on-demand webinar: hubs.li/Q03t5vRj0 #TrustAndSafety
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🎮 Game Devs, ever wonder how to scale customer support without losing the human touch? Trailmix Games found their winning strategy with Helpshift, boosting efficiency and keeping players happy! hubs.li/Q03sY4L_0
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👮‍♀️ "Your local law enforcement should know who you are, and you should know who they are." – Joel Silk, ex-Roblox. 📺 Discover more expert insights and actionable strategies for managing real-life threats in our on-demand webinar: hubs.li/Q03sYlsF0
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