MCP is great but we should be real, it's still a usability nightmare on many platforms - cause it's often buried deep in settings So we've done a big push to build official plugins, cause they're easier to install for 90% of people

Modem is now live on the @ChatGPT marketplace. Without leaving your agent: - Connect all your customer channels in a few clicks - Find the problems users hit that never reach you - Start fixing them in Codex Stop building in the dark.

📜 introducing ossrules.md - learn how leading OSS projects use agent rule files - discover skill files that projects actually use - level up your own projects and workflows I've personally learned a lot just exploring

today an engineer found a bug where we over-billed some event types, and made a fix Modem pinged him - a customer flagged this 2 weeks ago, but it got lost in the noise he had no idea! so he followed-up & let them know it was addressed 5 mins of setup → never miss a follow-up

Get an instant pulse on customer sentiment from every channel - bring your agent or use ours Now with support for Pylon, Plain, and Canny

had a fever dream last night where our product came alive and started fighting us (🔈)

Today from ~07:40 to ~14:40 UTC, event ingestion into Modem was delayed. During that window, each customer's context graph stopped updating. Dashboards, the API, and MCP-connected agents reported stale world state, and data-triggered automations ran behind. No data was lost; the backlog has fully processed and the incident is resolved. We're sorry. You rely on Modem to be current, and for several hours it wasn't. We'll follow up with a full postmortem and what steps we're taking to mitigate future outages.

people used to write "us vs <competitor>" pages by hand to tilt the scales so their product came out on top but now it's all AI generated, no one's reviewing anything, so you get these reasonably honest accounts instead they're pretty flattering!

Get realtime customer visibility across all your channels in just 5 minutes of setup

Had a trip to Ireland this week for a friends wedding. Holy shit the team put in some work! (Thanks @modemdev for the summary)

btw Modem's agent also works on @discord now pretty useful for OSS communities