Modem
@modemdev

Your dev team's auto-triage Product Manager

 Toronto/SF
Based in Canada
modem.dev
Joined June 2025
Launch like @Sentry, who cut product research from hours to minutes using Modem. Learn how in this case study 👇
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SSO and SCIM - now available in Modem Provide secure access to Modem through enterprise identity providers like @okta, @googleworkspace, @azuread and more. Get started below 👇
Modem announcement card: a pixel-art padlock on a teal-to-blue gradient with the headline Enterprise SSO and SCIM.

ALT Modem announcement card: a pixel-art padlock on a teal-to-blue gradient with the headline Enterprise SSO and SCIM.

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Modem is now live on the @ChatGPT marketplace. Without leaving your agent: - Connect all your customer channels in a few clicks - Find the problems users hit that never reach you - Start fixing them in Codex Stop building in the dark.
Modem
@modemdev
Sep 17
September changelog • Integrations from @FrontHQ, @cannyHQ, @fathom, @MicrosoftTeams, and @sentry • Modem's plugin in @ChatGPT • Enterprise SSO + SCIM • Agent and automation audit pages • ....and more. Details below:
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September changelog • Integrations from @FrontHQ, @cannyHQ, @fathom, @MicrosoftTeams, and @sentry • Modem's plugin in @ChatGPT • Enterprise SSO + SCIM • Agent and automation audit pages • ....and more. Details below:
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A customer reports downtime. Modem's agent checks @sentry. @bentlegen and @rchhabs talk through what future agent-to-agent collaboration looks like. Full convo linked below:
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Get an instant pulse on customer sentiment from every channel - bring your agent or use ours Now with support for Pylon, Plain, and Canny
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Get realtime customer visibility across all your channels in just 5 minutes of setup
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New in Modem 🚀 📚 Stories (beta) — see the trends behind your topics 🔔 Notifications channel for automations 🔌 @Gong_io + @GitLab integrations 📈 Chart rendering in agent answers …and more. Full changelog in the reply 👇
Stories sample

ALT Stories sample

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we have an announcement to make ⬇️
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Modem tracks what your customers care about And when you ship what they need, Modem lets you know, so you always close the loop
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You can now connect @Stripe to @Modem and sort feedback or trigger automations when subscriptions change.
Modem now connects to Stripe

ALT Modem now connects to Stripe

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At @aiDotEngineer? Stop by our booth for a quick demo and grab some swag It's easy to find - just look for these nerds
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Don’t wait on your support team to tell you what’s not working. With @modemdev and @Zendesk, your team can take action in minutes instead of days.
Modem now connects to Zendesk

ALT Modem now connects to Zendesk

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Turn Notion from a doc dump into an engine. Connect @NotionHQ to @modemdev and auto-log customer feedback, draft release notes, sync product context, and trigger real workflows. Just storage, or so much more. It's up to you. modem.dev/blog/notion-integr…
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Replying to @bentlegen

ALT Short Circuit Johnny5 GIF
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We've made it easier to get started with Modem. Use our one-click templates to give your team recurring, time-saving PM workflows like: - follow-up with users when features & fixes land - generate weekly changelogs - get a daily user feedback briefing and lots more ⬇️
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Modem is a PM cloud agent your whole team shares to get "the other work" done. And like other agents, we now support Skills, for: - building consistent release notes - triaging topics to the right team/person - prioritizing vs your roadmap - and more ⬇️
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👋 Please welcome our newest teammate, @jameskranz. James joins us from Google/Fitbit, and can you believe they just give you a chair over there? At Modem all employees take pride in building their own!
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📞 Modem now connects to @intercom! Now you can: - automatically capture & de-duplicate product feedback from Intercom sessions - send follow-up msgs to users when features ship - ask the agent questions about your Intercom data over Slack or the app
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Modem now talks to @posthog! - answer complex questions of your analytics data & feature flags via Slack - auto-alert your team, create tickets, or spin up coding agents based on success indicators 👇 Learn more below
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Modem now supports Event Automations! Automatically spin up a Modem cloud agent to do product work when: - high priority topics are detected - new feature requests emerge - PRs ship, and more!
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Kath Korevec
@simpsoka
Jan 15
Just saw a demo of modem.dev and I'm impressed! Doesn't feel over-engineered, and has a cool retro name. I’ve tried a lot of tools in this category, and they often feel trapped in “dumb PM process” vibes. Modem doesn't. Feels intuitive and smart.
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Happy holidays from everyone at Modem!
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👋 Welcome to our newest teammate, Justin. All Modem employees get a maxed-out PC workstation from 1997 – no expenses spared. We can tell he's thrilled!
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