The next 24 months will reshape the car business.
9 predictions I expect to happen by 2029:
1) China begins its first pilot of U.S. auto retail.
2) AI eliminates 50%+ of dealership BDC jobs.
3) A 20-person dealership sells 200 cars a month.
4) Dealer software stacks shrink from 30 vendors to 10.
5) Agent-to-agent car buying becomes the standard.
6) A 10-person automotive startup reaches a $1B valuation.
7) Dealers begin opting out of OEM co-op programs en masse.
8) Technician productivity doubles without technicians working more hours.
9) The first major dealership runs nearly 24/7.
Things are gonna get funky.
“Why wouldn't you spend 200 bucks to lose 200 bucks on a set of tires to retain a customer?”
Tire pricing is becoming a retention play.
@RichLupo, Fixed Operations Director at @AppleTreeHonda1 and @AppleTreeAcura, explains why losing money on the first set can help keep future maintenance inside the dealership.
Daily Dealer live hosted by @samdarc — listen to the full episode here: dealershipguy.com/fixed-ops-…
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Thank you to our partner The Presidio Group! Check them out by visiting: thepresidiogroup.com/
This dealer group is doing $1.5 million a month in tire sales.
Dave Rogers, Fixed Operations Director at Piazza Management Company, explains why tires have become a major part of its fixed ops retention strategy.
“About 90% of the work we do on a car is in the wheel."
Daily Dealer live hosted by @samdarc — listen to the full episode here: dealershipguy.com/fixed-ops-…
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Thank you to our partner The Presidio Group! Check them out by visiting: thepresidiogroup.com/
The 100-Year-Old Payment Process This Dealer Group Finally Killed
Stream the full episode now of Industry Spotlight, hosted by @samdarc:
2:50 Fixed Ops Creates More Headaches.
4:30 Drivers Are Bad With Money.
5:50 Cash In Trucks Is Risky.
6:45 Nationwide Sales Hurt Retention.
9:50 Dealerships Adopt Tech Slowly.
12:15 Onsite Training Prevents Pushback.
13:10 One Person For Payment Works Best.
14:20 Digital Reporting Tracks Everything.
17:05 Answering The Phone Beats AI.
18:50 Showing Up Matters Most.
22:50 Accounting Touches Everything.
23:50 Dennis Pushes Harder.
Just wrapped one of the most ambitious Product Days in my time at @Ford. We worked on the future of …. Super Duty. Explorer. Raptor. Our next-gen Universal EV portfolio. The Ford digital experience.
I've never seen a product plan like the one baking in Ford’s oven right now. And this is just the start.
#Ford#NoBoringProducts
Is Maserati dying a slow death?
OVERHEARD:
“60 of the 86 Maserati dealers in the US have not reported a single sale this month.
13 have 1 sale.
Only 4 have sold more than 2.”
Mind-boggling numbers.
Meet The Secret Agent Running This Dealer's Operations
Stream the full episode now of Industry Spotlight, hosted by @samdarc:
4:15 CPA Brain Overwhelmed By Reports.
6:10 Low-Hanging Tech Is Ripe.
7:25 Telematics Data Was Untouched.
9:25 Cold BDC Texts Feel Impersonal.
10:45 Operator Is AI For GMs.
13:00 Emily Texts Revival Campaigns Daily.
14:25 AI Revives Dead Leads Warmly.
16:15 Emily Surfaces Near-Miss Sales.
18:45 Salespeople Race To Beat Emily.
19:55 Employees Use AI To Beat AI.
23:30 Podium Sieves All Outreach.
33:50 AI Levels The Playing Field.
The $100K Secret Why Dealer Credit Card Fees Keep Climbing Every Year
Stream the full episode now of Industry Spotlight, hosted by @samdarc:
6:35 Fees Were Never On His Radar.
8:30 He Tried AI To Fix It.
9:15 Audits Aren't Just For Mega Dealers.
11:15 80% Of Dealers Overpay.
12:45 Processors Raise Rates Anytime.
16:35 Hidden Fees Saved Six Figures.
18:45 Dealers Pay High Fees Despite Low Risk.
21:30 Processors Keep Coming Back.
23:40 Visa Doesn't Set Rates.
26:45 Statements Are Deliberately Confusing.
28:40 Non-PCI Fees Cost $500 Monthly.
30:15 Contingency Aligns Incentives.