We’re starting the new year strong with an impressive @TheGrocer 33 win at Waitrose Newbury, who scored 85 points, achieving top marks for layout and service. Here’s to more wins in 2025!🙌bit.ly/4gPZSOQ

Waitrose Newbury: Grocer 33 store of the week

'You close the door on New Year's Eve, when customers have festivities on their mind, and then you reopen and everyone is into fresh veg, smoothies and ginger shots'

thegrocer.co.uk

Jan 10, 2025 · 11:53 AM UTC

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Replying to @waitrose @TheGrocer
You took advantage of a vulnerable young autistic lad in Tom Boyd. He worked for 4 years slave Labour, disgusting! I will never shop with you ever. Scumbags.
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We are sorry to hear about Tom’s situation. We always want to do the right thing and work hard to be an inclusive employer. As such, we are looking into this urgently.
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Replying to @waitrose @TheGrocer
Your neurodiversity policy wasn’t a win this year was it @waitrose ?!
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Hello Vernon. We’d like to welcome Tom back to Cheadle Hulme, in paid employment, and are seeking support from his family and the charity to do so. We hope to see him back with us very soon. ^Steph
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Replying to @waitrose @TheGrocer
I had a waitrose home delivery today ( Peterborough ) the partner was called Dale , what a credit to the Partnership , was helpful , engaging and respectful of my home 💚
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Hi Jane. Thank you for such wonderful feedback. I'm pleased you had such a great experience. I'd love to pass on your thanks to Dale's manager. If you could DM me your full name, order number, address and postcode I'll ensure that Dale gets the recognition he deserves. ^Tony x.com/messages/compose?recip…

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Replying to @waitrose @TheGrocer
Rubbish- offer me a fantastic discount in Prosecco online the. Charge me the full amount take my money then say it’s not available on the Groceries site I should have bought it from Cellar but don’t tell me this. Scam to take my money make interest on it and then refund later .
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Hi Nicholas, I am so sorry to hear of your experience, can you DM with further details and the information used to place your order and I can certainly look into this for you. ^ Kelly x.com/messages/compose?recip…
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Replying to @waitrose @TheGrocer
Rubbish customer service Apparently they choose whether you can return depending on the reason your not happy with product
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Hi there, I'm sorry about this. If you can DM us with further details, we'd be happy to see how we can help. ^Steph x.com/messages/compose?recip…

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Replying to @waitrose @TheGrocer
So pop into Waitrose after complaining the in date fruit on shelves was mouldy, a common occurrence, spoke to manger of Kenilworth branch, said he would sort it, gues what same again, wonder what we will find today, Waitrose fruit is not fit for consumption
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Hi there, thanks for your messages, I've replied to your DM. ^Angela
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Replying to @waitrose @TheGrocer
Watch out for Waitrose delivery drivers. A friend of mine caught one picking up her bag. She chased him into the foyer downstairs where he dropped it and said ‘I havent touched it’. He called her a ‘white bitch’ and ran.
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We're so sorry to learn about this and would like to investigate what's happened. Can you ask your friend to contact us directly on 0800 188 884, so we can look into this further. ^Neil
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Replying to @waitrose @TheGrocer
I'm very disappointed with the cat food I bought. The quality seems low, and my cat didn't want to eat it. Can someone DM me, please?
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Hi Zaid, I have replied to your DM. ^Steph
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Replying to @waitrose @TheGrocer
Why do all your Apples taste of water?? WTF has happened to fruit?? No good looking good if it’s tasteless!!!
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Hi, I'm sorry you've been disappointed in the quality of our apples. Do you have an image of the packaging to identify which of our apples you had? I will share this with our buyers and technologists who work closely with our producers and suppliers to alert them to any concerns x.com/messages/compose?recip…

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Replying to @waitrose @TheGrocer
Who else has constant issues with stale produce and endless missing items in deliveries? One CEO after another getting an obscene ammount of money to rip off Britain.
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Hey, I'm deeply sorry you're experiencing issues in our deliveries. Please can you kindly DM me with your order number, full name, address, email address and phone number. I'll be happy to look into this for you. ^Kayleigh x.com/messages/compose?recip…

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Replying to @waitrose @TheGrocer
Disgusted with Waitrose Customer services. Be aware that if you book a 4 hour slot the one-hour slot you are then given is completely irrelevant. My order arrived 20 minutes outside that one-hour slot (late) but according to Waitrose that's OK. That's not what I agreed to!
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At times, deliveries may run outside the estimated 1-hour slot due to unforeseen circumstances, Mrs R. We will always do our best to adhere to these times as much as possible. I'm sorry for any upset caused on this occasion. Best wishes. ^Paul
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Replying to @waitrose @TheGrocer
Have you stopped stocking these?
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Hey, we're experiencing some local production issues with this line at the moment. We are working hard to get this back on our shelves as soon as we can. We appreciate your patience, the meantime. ^Danielle
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Replying to @waitrose
Hi. Can you tell me how much it cost to license the song I Don’t Want To Miss a Thing in your #Waitrose advert please?
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Great choice of music, isn't it? 🎶 Commercial licensing costs for iconic songs like that are private contracts, so we can't share the specific figures. We're just glad it hit the right note for the advert! ^Kayleigh
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