CalDigit Support@CalDigitSupport

This account is currently inactive. Please reach us at @CalDigit or via email at Support@CalDigit.com for support and updates.

caldigit.com/support
Joined January 2013
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The TS4's macOS Firmware Update is now available! Check out the knowledge base article and download the update here: caldigit.com/ts4-macos-firmw…
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If you go to the footer of your homepage, and you click on the Twitter link, it takes you to your main Twitter account, and there is a link to your support account.
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Thanks, I'll have it fixed.
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Replying to @CalDigitSupport
Already did. Thanks. You might want to update your website to not refer people here for support.
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That is a great suggestion and I didn't know the website was still linking out to here. If you get a moment, can you send me the webpage that is linking to this account, so I can have it removed? Thank you so much.
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Replying to @CalDigitSupport
TS4 - Running macOS 26.4.1, my firmware is 39.1, updater not running after install, and mac reboot.
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Hello and thank you for reaching out. Apologies for the late response. We are not actively monitoring this account currently. You can best reach our support team via email at Support@CalDigit.com
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@CalDigitSupport Hey, I got one of yours DP2.0 to HDMI2.1 adapter, but it does not seem to support VRR, though I think the underlying chip should, is there anyway to fix that? Thanks!
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Sorry, I don't have an answer to this off the top of my head. Someone else on the team might know more - try starting an official case with us via email at Support@CalDigit.com
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How can a $300+ thunderbolt dock NOT be "backwards compatible" with USB-C what fucking year is this I thought we fixed this shit
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Man I got it off Facebook marketplace 😭
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rip 💀
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Replying to @CalDigitSupport
Yeah it's the TS3+. It's fantastic on my MacBook, my dumbass just didn't realize my work Lenovo was USB-C, I thought it had thunderbolt as well since the dongles were "cross compatible". Oh well, back to dock+dongle life for me I guess 😢
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Sorry about that! Pretty much every Thunderbolt dock of ours in-between works with USB-C! Our TS4 would be a better fit if it's not too late to return the TS3 Plus.
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Replying to @CalDigitSupport @itsmefinstii
The TS5 Plus leverages a technology called PCIe Passthrough to drive its Ethernet and the majority of the USB ports. This gives the dock expandability beyond what Thunderbolt natively supports, but the host computer has to support PCIe passthrough to support these features.
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Pretty much no USB-C hosts support this, which is why we consider USB4 the minimum requirement for the TS5 Plus. If you're talking about the TS3 Plus, it's because the chipset it uses is from before backwards compatibility from Thunderbolt to USB was even an option.
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@CalDigitSupport Is anyone at support? I called the phone number and left a vm, also sent an email granted over the weekend but an automated reply would have been good!
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Our offices are closed over the weekends, but we'll get back to you as soon as we're able!
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hey @CalDigitSupport, any idea when the elements hub will come back into stock in the UK?
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Sorry, I haven't heard anything. Our sales team might know more. You can reach them via email at EUSales@CalDigit.com
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@CalDigitSupport the TS4's rear audio input port isn't working, the output is working fine. I'm using a gaming headset with a green/pink input and output, both jacks are TRS - when I use a combination jack in the front combo port, the same headset works fine.

ALT Role Playing Reaction GIF by Hyper RPG

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Sorry about that! Try disconnecting the dock from wall power for 30-45 seconds before plugging it back in, then swap out the Thunderbolt cable if you have a spare. Beyond that, send us an email regarding this behavior if you haven't yet! Support@CalDigit.com
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@CalDigitSupport y’all still active here? Bc my ts4 was a dream until it just died 5m ago. I set it up today too.
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We're not actively keeping up with this account currently. Drop us an email and we'll be happy to take a look at your case there! Support@CalDigit.com
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@CalDigitSupport How does everyone get on with this support system on caldigit? I’m finding some serious shortcomings. No response and when they do we don’t move forward
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Sorry to hear about your less than exceptional experience. DM me your contact info and I'll check in on your case.
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Replying to @CalDigitSupport @zephyrkhambatta
Without more context here, my guess is that the power bank is the most likely issue.
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If none of this does the trick, start a case with us through an official channel for further diagnosis and troubleshooting. You can best get in touch via email at Support@CalDigit.com
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@CalDigitSupport when I moved, I lost all the cables that go with my TS4 dock - how can I get a replacement power cable?
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Sorry for the belated response! We sell replacements on our website: us.caldigit.com/collections/…

Accessories

The premier manufacturer of Thunderbolt Docks and accessories.

us.caldigit.com
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Replying to @guitaripod @ziademarcus
Hi Marcus, Thank you for contacting CalDigit Support. Please send us a DM or an email with your dock's serial number (located near the rear ports, likely starting with the letter "A" or "B") and a photo of your PSU with the label facing up. Our email is support@caldigit.com
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