Official customer support for @Dropbox. Account monitored Monday to Friday, from 3am to 7pm CST. Community open 24/7 at community.dropbox.com/.
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Okay then! Can you please try using a different browser, and an incognito window, to see if perhaps it's the browser that's not responding to the action? Please DM us the results! nitter.net/messages/compose?recip…
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Hey Luke, thanks for reaching out. Are you perhaps trying to log in using a passkey: help.dropbox.com/account-acc…, or have you set an authenticator app? Please DM us a screenshot of the prompt you get when trying to sign in as well. Let us know! nitter.net/messages/compose?recip…
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Hey there, we'd be glad to help! DM us a screenshot of the space usage: dropbox.com/manage — also, be sure to check if any emails about space usage were sent to the same one you're logged in with on Dropbox. You can reach us with the details here 👉 nitter.net/messages/compose?recip…
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Thanks for getting back to us! If you like, DM us the Ticket ID once you submit your support request and we'll make sure it is with the right team. Thanks! nitter.net/messages/compose?recip…
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Hi there, it looks like you've reached out to us in a language we're not able to support over social media. To continue in your preferred language, please contact us via dropbox.com/support. Alternatively, we'll be more than happy to continue here in English. Thank you.
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Hi Lucas, sorry to hear that. Please DM us a screenshot of the last charge you received, as shown on your bank statement. This will help us determine if the subscription was initiated directly through Dropbox or not. Let us know, and we'll go from there! nitter.net/messages/compose?recip…
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Hey there, you can cancel your trial at any time — if you need help, we're right here 👉 nitter.net/messages/compose?recip…
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We are sorry to read, Bichard, and would love to see more of what you're seeing in order to advise further (such as the URL of the page you were accessing). If you like, let us know more moving forward, and we can review on this end. Thanks! nitter.net/messages/compose?recip…
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Hi there, thanks for reaching out! Are you seeing this when accessing the website from a private/incognito window as well? If so, is your screen perhaps zoomed in, so as to hide the X button to close out of this pop-up? Do DM us more info and we can take a look. Thanks!
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Hey, Abdul, please DM us with more details, and we’ll be happy to have a look. Also, we suggest deleting your post because it shows your email address publicly. Thanks! nitter.net/messages/compose?recip…
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While we don't have any visibility into that over social media, if you've used the form in the link we provided, the relevant team can review the details. Thanks!
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Can you please send us a screenshot of what you see when trying to submit a Support request? Are you using this page: dropbox.com/support?
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Hi there, we're sorry to hear that. Please go ahead and DM us a screenshot of what you see here: dropbox.com/manage/subscript…. Also, have you used a different browser to submit a help request? If yes, please tell us if you get the same error. Let us know! nitter.net/messages/compose?recip…
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Hi Rose, after they're finished uploading, you can remove folders from sync: help.dropbox.com/sync/select… — you can also upload directly through our web page if that's easier. Give that a try, and let us know if you need help 👉 nitter.net/messages/compose?recip…
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It's only possible to contact our Support team through our dedicated website here: dropbox.com/support. Thanks!
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Hi Ben, thanks for reaching out & sharing this feedback! You can share this as an idea on our forum at community.dropbox.com/en/cat…. This allows other users to vote on it & get the attention of the developers. Thanks!
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Hi Chris, sorry to hear that. The files set to be 'Available offline' are already synced to your desktop entirely. Tha said, please go ahead and DM us a screenshot of how you see the files in your Dropbox folder, so we can have a look. Let us know! nitter.net/messages/compose?recip…
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Hi there! If you're experiencing high CPU usage from the desktop app, you can find more info in this link: help.dropbox.com/installs/hi…, which covers common causes, along with steps on how to resolve them. Feel free to DM us if there's something else! nitter.net/messages/compose?recip…
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What we can do is to have a support agent get in touch with you by email. Once in contact with them, you can provide the transaction details, and they can look them up in our support system. Just DM us your current email address, and we’ll get that going! nitter.net/messages/compose?recip…
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