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What's new: Help Center now prepares your advisor before you connect.
We pull context from your Sidekick chats and recent searches, ask you to fill in any gaps, then pass everything to your advisor so they can start helping immediately — not gathering background.
One click to enter the queue. We hit the ground running.
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Support update: we made it easier to chat with a human.
We heard you. After trying self‑serve, it wasn’t always clear how to reach a person.
What’s new: we’ve added a “Chat with a human” button on Help Center pages that puts you directly into the queue for an advisor. On a typical day, we reach most merchants within 5 minutes.
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Hey Mau, die Produkte kannst du innerhalb einer Kollektion sortieren wie unten abgebildet. Siehe mehr dazu hier (shopify.link/BJ27). - Ben
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Hey Albert! Kannst du mir sagen wo du 5% Transaktionsgebühren siehst? Mit Shopify Payments gibt es null Transaktionsgebühren sowie bei In-Person Zahlungen, siehe unsere Preise anbei (shopify.com/de/preise). - Ben
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Hi William. In the Notifications section of the admin you should see an option to "Send test" when viewing the order confirmation email. This will send a sample version of the order confirmation notification to your email address. -Victor
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Yes that's correct. The AI chat box will direct you to a live human. Typing 'can't login' will display the Account Support option which allows you to chat live. - Skye
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🤝 Shopify Collabs
Introducing more intuitive recruitment workflows.
Easily discover creators to market your products with location and audience filters and search options. Find creators with in-network tags, or quickly review applicants, saved profiles, and pending invites.
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📈 Web performance dashboard
Get trusted insights about your Storefront's real-user experience, and improve it across 3 industry standard Core Web Vitals — positively impacting your store's page ranking and your ability to sell more.
Coming soon to all liquid storefronts.
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🔀 Exchanges
Create and manage exchanges directly from your Shopify admin to reduce complexity, retain revenue, and offer a stronger post purchase experience.
Now available to select businesses.
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🔍 App comparison and search tools
The Shopify App Store has some cool new tricks.
Ask our AI-powered guided search to recommend top apps based on questions and keywords, and use the comparison tool to make the best choice for your business.
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Don’t let sales tax filing season stress you out.
Shopify Tax now has everything you need to file annual, quarterly, and monthly taxes in each state.
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Perfect, and for clarity this is what I'm seeing on my end. Please keep us posted if you're still not seeing an update in your Partner dashboard but I can confirm your BFS status is active. -June
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If you have multiple locations, smart order routing could be the most underrated @Shopify update of the year.
ALT In this example, the rule "Stay within the destination market" has been chosen first. One delivery truck drives from Ohio to California, and another drives from Ontario to Quebec.
ALT In this example, Montreal will be prioritized as the closest fulfillment location.
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Which new app are you trying first?
Shopify Bundles 🆚 Shopify Subscriptions
ALT This example shows an offer for 15% off when 3 items are purchased together as a bundle.
ALT This example shows an offer for 15% off when purchased as a weekly subscription.
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Shopify Collective 🆚 B2B on Shopify
Which is a bigger deal to your business right now: selling high-quality products from other Shopify brands or selling wholesale to other businesses? Tell us below 👇
ALT Import products from other Shopify brands with the new Shopify Collective app and sales channel.
ALT Set up volume pricing and quantity rules with B2B on Shopify.
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ICYMI: We launched our very own bundles app.
ALT The new Shopify Bundles app behind the scenes in your admin and live on your storefront.
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🔄 Marketing automations
Deliver the right message at the right time with automated email campaigns.
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💬 Shopify Inbox
Chat with high-intent customers right on your storefront, recommend products, and close sales.
ALT Instant Answers suggest automated responses to frequently asked questions on your storefront chat.
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🔟 Return rules for customer self-serve returns.
Since the last Shopify Editions, it’s now possible to define your eligible return window, select final sale items, and decide how return fees are applied.
ALT Admin view of your new return rules summary.
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9️⃣ Automatically capture payment at fulfillment.
Introducing a new payment option that allows you to automatically capture payment at the time of order fulfillment.
ALT Admin view of your payment capture settings, including our new option to automatically capture at fulfillment.
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8️⃣ Instant Answers in Shopify Inbox.
Let’s level up your storefront chat. Shopify Magic will generate personalized FAQs so customers can get the info they need automatically, 24/7.
Saving you time and improving the customer experience.
ALT Instant Answers suggests frequently asked questions for your storefront chat.
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7️⃣ Send time optimization for Shopify Email.
With a little help from Shopify Magic, we’ll recommend the best time to send your email to optimize click through rate and maximize the results of every email.
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6️⃣ Let Shopify Magic write your subject lines.
Using keywords from your Shopify Email content (or a prompt of your choice), we’ll generate 3 possible subject lines.
All you have to do is pick your favorite one.
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5️⃣ Orders as events.
You can now create customer segments based on the number of times someone has purchased an item.
This unlocks new marketing opportunities – like sending a discount to everyone in your “Customers who purchased this product more than 5 times” segment.
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4️⃣ The Shopify Marketplace Connect app makes multi-channel selling even easier.
Our new app lets you connect your product catalog to top online marketplaces. Easily manage and fulfill orders from one place, no matter where you sell.
ALT Easily sync your products to top marketplaces like Walmart, eBay, and Amazon.
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3️⃣ Expand your product portfolio with Shopify Collective.
Curate complimentary products from other Shopify merchants – all without the up-front cost of buying, storing, and shipping inventory.
ALT Import products from other Shopify merchants with Shopify Collective.
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2️⃣ The Shopify Bundles app.
We love bundles because they increase average order value, pass along discounts to customers, and clear out old inventory.
Our new Bundles app is free and included in your Shopify subscription.
ALT A bundle of 3 skincare products sold together for 15% off.
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1️⃣ Built for Shopify badges take the guesswork out of choosing the right app.
When you spot this badge in the @Shopify App Store, you’ll know an app meets our highest quality standard for performance, usefulness, and ease-of-use.
ALT New Built for Shopify badge in the Shopify App Store.
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Exactly! Now would you ever simplify your favicon to something like this? I think it would really pop! -June
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Let's take a trip to the @Shopify App Store.
We've got apps that write killer product descriptions. Apps that automate tasks. Apps that will recommend the right product to your customer.
piped.video/watch?v=v_TA1zwh…
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📌 Use preferred locations.
Maybe you want to prioritize fulfilling orders from your warehouses vs your storefronts.
This rule lets you group and rank locations based on your specific business needs.
ALT Graphic depicting your preferred location.
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🌎 Stay within the destination market.
Help customers avoid custom and duties where they can by prioritizing locations in the same market.
ALT Locations fulfilling orders within the destination market of the shipping address.
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📦 Minimize split fulfillments.
Choose this rule to fulfill orders in the fewest number of packages possible.
We’ll prioritize locations with all items in stock.
ALT All items can be fulfilled from a single location in this example.
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🚚 Ship from the closest location.
Choose this rule to prioritize locations based on proximity to the delivery address.
ALT Montreal is the closest location to the shipping address in this example.
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🆕Return windows for customer self-serve returns promote transparency and prevent requests on ineligible items.
Go to Settings > Policies in your admin to define your return window, set final sale items, and decide how return fees are applied.
ALT Return rules summary on final sale items.
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🙏 The Thank You email uses logic to deliver a targeted message to first-time and returning buyers.
Automate this template to build trust, reduce returns, and tell buyers, ‘Hey, before your order arrives, here’s what you should know’ – @ezrafirestone.
ALT Shopify Flow preparing to send Thank You email automation.
ALT Example of Thank You email automation in use.
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