Ossoff: My office is known for world-class service. And what amazes me is how surprised people are to be treated well. Nancy Lancy's 81 years old in Jesup. Her husband died after years of dementia. She was worn out and alone, and now her affairs as a widow were all wrapped up in this bureaucratic labyrinth, from the VA to the IRS and Social Security. So we took care of things for her. And I'll never forget what she said about it. She said, "This was a new experience, to have someone caring about me." How has it come to pass that for so many Americans, the experience of genuine care is rare and surprising?