Bad CX always strikes at the worst possible time. Even for @MoneyLynch It’s time to hit the Beast Mode Button. Put your customer experience in Beast Mode with Cresta, and get back to what really matters: finding out who did it. #CXinBeastMode

Are you building the wrong AI agent strategy? 🤔 In our upcoming webinar with @Metrigy, we’re debunking 3 common AI agent myths in CX and sharing new research on what businesses think customers want vs. what consumers actually prefer. Save the date: 🗓️ Oct. 8 ⏰ 9 AM PT / 12 PM ET ➡️ Register here: na2.hubs.ly/H07Vn8F0

✈️ Excited to have Lori Bradshaw of @AlaskaAir as a featured speaker at #CrestaWAVE 2026! We’re proud to be Alaska’s AI agent partner across voice and chat. Our AI Agent answers customer inquiries, guides guests, and seamlessly connects them with AI-augmented human support when needed. Interesting in joining us at WAVE? Request your invite: cresta.com/wave

💡 The most common customer conversations aren’t always the ones you should automate first. In the latest Cresta IQ, CEO @ping_wu examines 1M+ travel and hospitality conversations. Per the finding, a lower-volume use case may create greater automation value if it consumes more agent time, follows a predictable path, requires fewer tools, and reaches resolution more consistently. Discover what travel and hospitality brands should automate first: cresta.com/blog/what-1m-conv…

💡 What happens when customer intelligence doesn’t just inform the business, but actively improves how it performs? Join @regentcruises and Cresta at Skift Global Forum in NYC for a breakfast breakout exploring how customer intelligence and frontline performance can create a continuous flywheel that impacts guest experience and sales conversion. 📅 Thursday, September 24 ⏰ 8:00 AM 📍 North Javits Center 💬 45-minute session + interactive Q&A Bring your questions, grab some breakfast, and join the conversation! Get more details here ➡️ cresta.com/event/skift-globa…

Last week, our CEO @ping_wu joined leaders from across the enterprise AI ecosystem at @Citi's Global TMT Conference in New York to discuss some of the biggest questions facing enterprises as AI agents move from experimentation into real-world workflows. Huge thanks to Citi for having us!

. @Home Care Delivered set out to modernize quality management, giving coaches better insights and more time to coach. With Cresta, the team gained broader visibility, identified coaching opportunities faster, and achieved measurable results in just two months: 🎯 34% increase in address-confirmation behaviors. 🎯 Nearly 10% improvement in overall agent performance. 🎯 Up to 90% reduction in targeted problematic behaviors. Learn how: cresta.com/blog/how-home-car…

How do you turn 100,000 customer conversations into action? @ping_wu shares how to use conversation data to identify what to eliminate, automate, augment, and where humans deliver the most value. Join our upcoming session with @VUXworld to dive deeper: events.vux.ai/cresta?utm_sou…

We’re launching Custom UI Components for Cresta AI Agent: purpose-built, interactive visuals that render right in chat, so customers can see their options and act on them. Each component is: ✅ Brand-native. ✅ Built in natural language alongside the agent’s prompts and tools. ✅ Designed to preserve context across handoffs. Learn more about Custom UI Components: cresta.com/blog/solving-chat…

Heading to Skift Global Forum? So is Cresta! We’ll be in NYC from Sept. 22-24 connecting with travel and hospitality leaders and sharing how AI can transform customer experience across the journey. 📍 Find the Cresta Lounge to connect with our team: 5th floor | Experience Zone 1 . ✨ Explore what AI can unlock for travel and hospitality CX. 🏷️ Sept. 23: Personalize your own luxury ROYCE luggage tag. We’ll see you there ➡️ cresta.com/event/skift-globa… #SkiftGlobalForum #SkiftGlobalForum2026

A whole new mode arrives tomorrow… 👀

When it comes to scaling AI, sometimes the most important step is simply getting started. For the @AquaFinanceInc team, that means identifying high-impact pain points where AI can deliver value quickly, then using those early wins to build momentum for bigger transformation. It’s just one of many lessons we heard from CX leaders who are putting AI into production and learning what it takes to scale successfully. 📘 Get all six lessons in our eBook here: cresta.com/ebooks/scaling-ai…

We surveyed 300 CX leaders across industries to understand how AI is reshaping the customer experience workforce. Our 2026 CX Workforce Report reveals how humans and AI are increasingly working side by side, how human roles and skills are evolving, and how organizations are adapting their teams and operations for the future of customer experience. 📊 Explore the findings and download the full report: cresta.com/report/cx-workfor…

Every second an agent waits for an AI-generated answer, the customer waits too. Cresta’s Precomputed Answer Engine does the expensive RAG work ahead of time to deliver high-confidence answers faster. Read the technical deep dive here ➡️ cresta.com/blog/why-pay-for-…

Coding agents can automate real CX work, but they're only as effective as the systems they can operate. The evidence they need spans production conversations, workflow activity, tool calls, deployed revisions, and evaluation history. Getting an agent to that evidence has traditionally meant custom API work or a person copying info across a UI by hand. The Cresta CLI changes that. It makes the entire platform operable by coding agents, so they can query real production data, send insights to the tools your team already uses, and carry validated changes through your existing CI/CD pipeline. See Cresta CLI in action 👇 cresta.com/blog/introducing-…