We specialize in helping the world's leading brands stay ahead of the curve through transformational solutions. #DigitalTransformation #RPA #AI #Analytics #CX
Global
- Tweets 7,060
- Following 728
- Followers 4,316
- Likes 1,023
AI is getting faster. Enterprise architecture is getting harder.
Our Chief Digital & AI Officer, Hasit Trivedi explores why in his latest piece for @ExpComputer #AgenticAI
Read: expresscomputer.in/guest-blo…
#IntelligenceThatOperates #AgenticAI #EnterpriseArchitecture
2
59
At Shoptalk Fall, Firstsource & Zendesk are showing retail leaders what it takes to build Intelligence That Operates across their entire operations, so the teams and systems behind every order are ready for peak and keep up through it.
If you're in Nashville, come meet the team.
1
75
Firstsource has been named runner-up for Best "Services Eating Software" at the 2026 HFS Research SaS Awards.
firstsource.com/newsroom/pre…
76
AI that advises is useful. AI that operates changes the game. That’s Intelligence That Operates.
At Auto Finance 2026, see Kairos, our AI Operating System, put intelligence to work across origination, servicing, and collections.
Book your 1:1: firstsource.com/events/auto-…
1
78
For many across the US, 9/11 is more than a date in history. It is a memory that remains deeply personal.
25 years on, we pause to remember the lives changed, the stories that endure, and the humanity that brought people together in its aftermath.
#NeverForget #911Memorial
1
1
1
100
Firstsource named Runner-up in "Best 'Services Eating Software'" at the 2026 @HFSResearch SaS Awards.
Read more: linkedin.com/feed/update/urn…
1
2
90
AI becomes more valuable when it understands the work it’s asked to do.
Read more: linkedin.com/feed/update/urn…
75
Glasgow, we’re hiring.
We’re looking for Customer Service Advisors – Banking to join our team.
| Full-time | Permanent | Glasgow | Rotational shifts |
Apply now: uk.indeed.com/job/customer-s…
#UKJobs #LifeAtFirstsource #Hiring
101
H.R. 1’s Medicaid deadlines are approaching. US healthcare providers need to prepare now.
With $990B in projected cuts and shorter billing windows, teams face new demands.
Scott Schrader, Firstsource, shares what providers can do now: medcitynews.com/2026/08/how-…
62
When fraud strikes, customers need someone who knows what to do next. We’re hiring Customer Service Advisors – Fraud in Derby.
Help customers navigate potential fraud, investigate suspicious transactions, and provide reassurance when it matters.
Apply now: uk.indeed.com/job/customer-s…
86
Manish Bararia, SVP and Global Head, Platform Engineering, Fintech at Firstsource, has been named 'Technology Leader of the Year (Business Process Management)' at the 11th Edition India DevOps Show 2026 in Mumbai.
#DevOps
129
FY26: 19.7% YoY growth. 17 large deals. US$1B+ revenue.
The proof isn't in the numbers. It's in faster appeals, lower costs, fewer failures for our clients.
That's Intelligence That Operates.
Annual Report → firstsource.com/annual-repor…
#AnnualReportFY26
2
123
Firstsource retweeted
Recently wrapped a conversation with @pfersht on the future of services. A few unfiltered thoughts:
The labor arbitrage era is past its sell by date. Full stop. The next 5 years will separate winners from losers; not by who adopted AI, but by who had the courage to cannibalize their own model before someone else did it for them.
Three things I'm watching:
- Redesign workflows, don't bolt AI on top. When you rebuild instead of patch, the gains aren't incremental; they're transformational.
- Stop measuring activity. Start measuring value. Every day I ask our teams: "What value did you add to your customer today?" That one metric forces you to either transform or expose the gaps.
- Be vertically deep, not horizontally broad - an inch wide, mile deep beats a mile wide and an inch deep every single time.
The compounding advantage is real: in the labor model, your second client costs as much as your first. In the AI model, every new client benefits from the learning of the previous ones. That's a fundamentally different economics, and you can't unlock it while managing legacy headcount.
Here's the hard truth: There is no soft landing for a labor-first model anymore. The market will either absorb you or pass you by.
One final thought: Technology will arrive on schedule. The courage to use it will not. That's the binary for 2030.
Everyone's adopting AI. That's not the story anymore. The story is about who has the guts to cannibalize their own model before someone else does.
@ritesh_idnani, MD and CEO of @firstsource, with @pfersht on the latest episode of From the Horse's Mouth.
YouTube: piped.video/U2qv4X5l75o
Apple Podcasts: podcasts.apple.com/us/podcas…
Spotify: open.spotify.com/episode/5ma…
@saurabh_hfs, @RobboPetro, @MadhaviBehl, @firstsource
#BPO #ServicesAsSoftware #EnterpriseAI #UnBPO #FutureOfServices #Leadership #HFSResearch #BeTheDisruptor
6
4
17
376,172
What should businesses optimize for when intelligence is no longer the constraint? Sudha Bhat, SVP – CX and Consulting, explores why this shift is redefining the economics of customer experience.
#FirstTakes #CustomerExperience #BusinessTransformation #IntelligenceThatOperates
1
1
171
Firstsource has been recognized as an ISG Breakthrough 15 Sourcing Standout for Q2 2026 in the Americas, reflecting the growing commercial momentum we've built over the past 12 months.
Read more: linkedin.com/feed/update/urn…
#ISGIndex #IntelligenceThatOperates #Kairos #GenAI
1
1
168
