We specialize in helping the world's leading brands stay ahead of the curve through transformational solutions. #DigitalTransformation #RPA #AI #Analytics #CX
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AI is getting faster. Enterprise architecture is getting harder.
Our Chief Digital & AI Officer, Hasit Trivedi explores why in his latest piece for @ExpComputer #AgenticAI
Read: expresscomputer.in/guest-blo…
#IntelligenceThatOperates #AgenticAI #EnterpriseArchitecture
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At Shoptalk Fall, Firstsource & Zendesk are showing retail leaders what it takes to build Intelligence That Operates across their entire operations, so the teams and systems behind every order are ready for peak and keep up through it.
If you're in Nashville, come meet the team.
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Firstsource has been named runner-up for Best "Services Eating Software" at the 2026 HFS Research SaS Awards.
firstsource.com/newsroom/pre…
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AI that advises is useful. AI that operates changes the game. That’s Intelligence That Operates.
At Auto Finance 2026, see Kairos, our AI Operating System, put intelligence to work across origination, servicing, and collections.
Book your 1:1: firstsource.com/events/auto-…
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For many across the US, 9/11 is more than a date in history. It is a memory that remains deeply personal.
25 years on, we pause to remember the lives changed, the stories that endure, and the humanity that brought people together in its aftermath.
#NeverForget #911Memorial
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Firstsource named Runner-up in "Best 'Services Eating Software'" at the 2026 @HFSResearch SaS Awards.
Read more: linkedin.com/feed/update/urn…
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AI becomes more valuable when it understands the work it’s asked to do.
Read more: linkedin.com/feed/update/urn…
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Glasgow, we’re hiring.
We’re looking for Customer Service Advisors – Banking to join our team.
| Full-time | Permanent | Glasgow | Rotational shifts |
Apply now: uk.indeed.com/job/customer-s…
#UKJobs #LifeAtFirstsource #Hiring
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H.R. 1’s Medicaid deadlines are approaching. US healthcare providers need to prepare now.
With $990B in projected cuts and shorter billing windows, teams face new demands.
Scott Schrader, Firstsource, shares what providers can do now: medcitynews.com/2026/08/how-…
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When fraud strikes, customers need someone who knows what to do next. We’re hiring Customer Service Advisors – Fraud in Derby.
Help customers navigate potential fraud, investigate suspicious transactions, and provide reassurance when it matters.
Apply now: uk.indeed.com/job/customer-s…
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Manish Bararia, SVP and Global Head, Platform Engineering, Fintech at Firstsource, has been named 'Technology Leader of the Year (Business Process Management)' at the 11th Edition India DevOps Show 2026 in Mumbai.
#DevOps
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FY26: 19.7% YoY growth. 17 large deals. US$1B+ revenue.
The proof isn't in the numbers. It's in faster appeals, lower costs, fewer failures for our clients.
That's Intelligence That Operates.
Annual Report → firstsource.com/annual-repor…
#AnnualReportFY26
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What should businesses optimize for when intelligence is no longer the constraint? Sudha Bhat, SVP – CX and Consulting, explores why this shift is redefining the economics of customer experience.
#FirstTakes #CustomerExperience #BusinessTransformation #IntelligenceThatOperates
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Firstsource has been recognized as an ISG Breakthrough 15 Sourcing Standout for Q2 2026 in the Americas, reflecting the growing commercial momentum we've built over the past 12 months.
Read more: linkedin.com/feed/update/urn…
#ISGIndex #IntelligenceThatOperates #Kairos #GenAI
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Our Vice Chairman has been honored among India's Top 50 Successors by Hurun India. This recognition reflects visionary leadership, responsible stewardship, and a commitment to building enduring institutions.
Congratulations on this well-deserved honor, @shashwatgoenka!
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Someone in financial stress is moving through your system like any other account. A missed payment. A shorter call. Silence. You can't support hardship you can't see.
Take the Hardship Readiness Assessment to find out who's slipping through:
firstsource.com/lp/financial…
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As the US marks 250 years of independence, we celebrate the enduring spirit of innovation, resilience, and partnership that continues to shape the future.
To our clients, colleagues, and communities across the US - thank you for trusting Firstsource to be part of your journey.
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If you're attending the MFAA National Conference 2026, visit the Firstsource team at Booth B19, at Centrepiece, Melbourne Park, and let's talk about what it takes to transform lending operations with confidence.
#IntelligenceThatOperates #Kairos #MFAAConference
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Growing where talent and trust come together.
We're excited to establish our presence in Glasgow, further strengthening our UK footprint and expanding our support for Banking & Financial Services clients.
#IntelligenceThatOperates #Kairos #FraudPrevention #CustomerExperience
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Firstsource has joined more than 1,100 organizations in signing the UK Race at Work Charter, reaffirming our commitment to advancing racial equality and inclusion across our UK operations.
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A missed payment is often a signal, not a collections problem. #IntelligenceThatOperates helps turn insight into action.
Read more: linkedin.com/feed/update/urn…
#WE3Summit
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Sometimes the next opportunity is closer than you think.
Through Wings Within, our internal mobility program, Bryan James Badrina embraced a new challenge that pushed her to learn, adapt, and grow.
Ready to explore your own path? Apply now: careers.firstsource.com/?utm…
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A day to celebrate history. A day to honor resilience. A day to look ahead with pride.
Happy Independence Day, Philippines. Mabuhay! 🇵🇭
#PhilippinesIndependenceDay #Mabuhay #ArawNgKalayaan
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Firstsource is proud to be recognized among the 2026 Australasian Inspiring Workplaces Top 40. 🏆
#WeMakeItHappen #LifeAtFirstsource #InspiringWorkplaces #UncommonCareers
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AI agents don’t fail because they lack data. They fail because they lack context. Intelligent Context Framework (ICF), the institutional memory layer within Kairos, makes intelligence compound over time.
Download the Whitepaper to know more: firstsource.com/whitepaper/i…
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Firstsource has been named the winner of the Editor's Choice – Software and Service Provider award at the Banking Tech Awards USA 2026.
#BFS #BankingTechAwards
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Firstsource and AppliedAI are reporting real outcomes from live AI deployments: a 95% reduction in provider data processing time and 5-10x higher admissions workflow throughput.
This is what Intelligence That Operates means in practice.
🔗 firstsource.com/newsroom/pre…
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Firstsource is proud to be recognized among the Top 50 Inspiring Workplaces in the UK & Ireland for the second year in a row.
#WeMakeItHappen #LifeAtFirstsource
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From 8 minutes to 2 minutes per application.
That’s admissions review moving at peak-cycle speed.
Firstsource is helping universities embed agentic AI into workflows, reducing manual effort while keeping oversight and decision quality intact.
See how: firstsource.com/lp/ai-powere…
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A UK home-move platform achieved stronger sales yield, leaner delivery & 99%+ compliance with a smarter operating model. See how: linkedin.com/feed/update/urn…
#IntelligenceThatOperates #Kairos #UKUtilities #OperationalExcellence #CustomerExperience
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Proud moment for everyone at Firstsource as we are awarded Silver for Best Artificial Intelligence Service Provider of the Year at the 2026 Globee Awards.
#WeMakeItHappen #IntelligenceThatOperates #EnterpriseAI #GlobeeAwards #FirstsourceProud
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Vinay Sharma, Lead Data Scientist at Firstsource, shares 3 practical techniques to improve LLM reasoning accuracy, with findings from real reasoning tasks: lnkd.in/g2WVygKD
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Welcome to #LifeAtFirstsource, Asim Burman.
#Leadership #Firstsourcer #FirstForce
Read more: linkedin.com/feed/update/urn…
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Firstsource has been recognized as a Major Contender in Everest Group’s Revenue Cycle Management (RCM) Intelligent Operations PEAK Matrix® Assessment 2026.
Read more: linkedin.com/feed/update/urn…
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We’ve announced our Q4 & FY26 Results today. Closing the year above the $1 billion revenue mark, with compounding deal momentum, deeper client relevance, and a business engineered for the agentic era.
Read: firstsource.com/newsroom/pre…
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In our latest blog, our Head of AI Architecture, Manish Jain, breaks down the OWASP Top 10 risks for AI agents, and how enterprises can build safer, more reliable systems from day one: firstsource.com/insights/blo…
#IntelligenceThatOperates #Kairos #WeMakeItHappen
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Day one at BSA Conference 2026 in Edinburgh, & the focus is clear: modernise operations & improve the experience without disrupting BAU.
At Firstsource, that means embedding intelligence into operations - where outcomes, not effort, are measured.
Meet us at Stand 5.
#BSAConf26
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Firstsource will be at the Building Societies Association Annual Conference 2026.
📍 Edinburgh | April 28–29 | Stand 5
🔗 firstsource.com/industries/b…
#IntelligenceThatOperates #Kairos #BSAConf26 #BuildingSocieties #MortgageTechnology
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We're pleased to welcome Sangeet Paul Choudary to the Firstsource Advisory Board.
#IntelligenceThatOperates #UnBPO™ #FirstsourceAdvisoryBoard
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Firstsource has been named a Leader in the Overall Market Segment in the NelsonHall Healthcare Payer Agility & Innovation NEAT Evaluation 2026.
Learn more: firstsource.com/analyst-reco…
#WeMakeItHappen
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Firstsource has been named a Leader in the Everest Group Healthcare Payer Intelligent Operations PEAK Matrix® Assessment 2026.
Learn more: firstsource.com/analyst-reco…
#WeMakeItHappen
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Firstsource is now a GBPO Solutions Accredited member – an independent accreditation purpose-built for BPOs.
#WeMakeItHappen #IntelligenceThatOperates #UnBPO™ #GBPOAccredited #FirstsourceProud
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In a recent feature by Varun Jain, Senior Editor, People Matters, our CHRO, Shamita Mukherjee, outlines how Firstsource is rethinking talent for an AI-led world – moving beyond roles to skills, and from linear career paths to self-driven growth.
Read: peoplematters.in/article/ai-…
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Firstsource has been recognized with the ATD BEST Award from the Association for Talent Development (ATD) — a global benchmark for organizations that build strong learning cultures aligned with business outcomes.
#LifeAtFirstsource #WeMakeItHappen #BrilliantMinds
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