Centre Responds to Naveen Patnaik's Complaint; Odisha Grameen Bank Manager Suspended Over Jitu Munda Claim Delay
In a swift response to a complaint raised by Leader of Opposition
@Naveen_Odisha , the Ministry of Finance has informed that the claim of a deceased depositor at Odisha Grameen Bank's Malliposi branch in Keonjhar district has been settled, while disciplinary action has been taken against the concerned Branch Manager.
In a letter dated June 12, 2026, Minister of State for Finance Pankaj Chaudhary wrote to Naveen Patnaik, confirming that the account holder's claim amounting to ₹19,402 was settled in favour of Jitu Munda and two legal heirs after necessary documents, including the death certificate and legal heir certificate, were submitted with the help of local administration.
Naveen Patnaik had earlier written to the Union Finance Minister on May 2, 2026, highlighting the alleged hardship faced by the family due to procedural delays at the bank branch.
The Ministry acknowledged that while adherence to banking procedures is essential, such processes must be implemented with "due sensitivity, empathy, and effective communication," especially in rural and tribal areas.
According to the letter, Odisha Grameen Bank (OGB) has suspended the Branch Manager of the Malliposi branch. The bank has also issued an advisory to all its field functionaries to ensure compassionate and transparent customer service.
Furthermore, the Department of Financial Services has issued a directive to all 28 Regional Rural Banks across the country on May 29, 2026, advising them to strengthen citizen-centric banking practices and prevent recurrence of similar incidents, particularly for customers from rural, tribal, and vulnerable sections.
#Odisha