So they knew how to take the reservation, but not hold the reservation, which really is the most important part.
It’s complete chaos today. We drove to Burlington, VT to pick up a rental car but even though we had reserved one they had no cars available (until Sunday). My travel buddy now continues driving to Montreal to drop off our Canadian rental car and I’m staying here to try get a car from one of the other rental companies in the city tomorrow who were already closed now.