Yesterday I got a bit roasted on X because I said my agent checks me in for my flights, so let me double down: it also helps me book basically every plane ticket.
I just landed in India and they asked for one of those crazy health/immigration forms with passport info, where you’re staying, flight details, etc. I sent it to my agent, it filled everything out, great job, I went back to reading my book.
A bunch of people replied: “I’m a competent adult, I know how to do this, I don’t need AI.”
Which is totally fair. Do whatever works for you!
I also know how to wash dishes and I love my dishwasher. I know how to write a letter, put it in an envelope and go to the post office, and yet I prefer email. I know how to do mental arithmetic and I still use a calculator.
The point of technology is very rarely that humans are incapable of doing the thing. It’s that our time and attention are better spent somewhere else.
Instead of spending 20 minutes fighting with a PDF, finding my passport number, hotel address and flight information in five different places, I can read my book. Instead of manually replying to three emails just to send my landlord some insurance information, an agent can handle it and I get another 20 minutes with my 18-month-old daughter, Josephine.
I think people underestimate AI agents for two reasons.
First, capitalism has this amazing tendency to take things that were once reserved for rich people and, through technology and scale, give them to everyone. Rich people have had executive assistants forever. Someone books their flights and restaurants, coordinates meetings, answers routine communications, fills out paperwork, reminds them what they forgot. AI is going to give some version of that to billions of people.
Second, a huge amount of economic progress is simply removing friction. Coase would call a lot of this transaction costs. One form takes 15 minutes, one email takes 3 minutes, one reservation takes 10 minutes. None of these things individually feels revolutionary, but remove thousands of them over a lifetime and it compounds into something enormous.
So yes, I am perfectly capable of checking myself into a flight but now I just don’t see why I should.
I’m a competent adult. Why do I need an “AI agent” to check into a flight for me?
I’m literate. Why do I need an “AI agent” to read and write emails for me? Also, I don’t get so many emails that I can’t answer them myself.
The reason “no one uses AI” is that there’s no serious utility here for the vast majority of people.