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Our Series A - today in @FortuneMagazine from @agarfinks
“If we want to build businesses in the future and for the future, we need to be leveraging AI to manage customer experiences, from beginning to end,” said @eliast, who’s fast-talking and candid. “So, that’s my challenge: How do I build a platform that teaches companies to switch to AI, and customers to start preferring AI interactions? That’s the journey we’re on.”
fortune.com/2025/11/12/elias…
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Agency retweeted
Testing a fundraising workflow with founders to cut it from weeks to mins:
1/ Founders focused on getting the story right.
2/ We fed the founder narrative & our feedback notes from @agency into @runable_hq to generate a deck with the company's brand, website & messaging.
30 minutes later founders had an 90% complete fundraising deck.
What takes weeks now takes minutes and no more back and forth between investors & founders!!
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Agency retweeted
Whoop and I are proud to start the coalition, but this is a true team effort. The leading A.I. companies throughout the state are all participating including @suno, @draftkings, @hubspot, @wayfair, @kayvio, @circle, @formalbs, @jellyfish, @lovable, @himarley, @7ai, @blitzy, @phoenixtailings, @agency
And more have just reached out
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Agency retweeted
Array VC 2025: By the Numbers
9 new investments
5 follow-on investments
2 exits
16 portfolio companies raised capital
AI Labs launched and much more ahead
Can we squeeze in another investment before the year end? Email us dealsatarraydotvc!
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Agency retweeted
Where Did $37B in Enterprise AI Spending Go?
$19B → Applications (51%)
$18B → Infrastructure (49%)
Our report includes a snapshot of the Enterprise AI ecosystem, mapped across departmental, vertical AI, and infrastructure.
Although coding captures more than half of departmental AI spend at $4 billion, the technology is gaining traction across many enterprise departments: IT operations tools ($700M), marketing platforms ($660M), customer success tools ($630 M).
AI-native startups are rapidly emerging across every job function, capturing a meaningful share of the $7.3B spent on departmental AI in 2025. mnlo.vc/enterprise-ai-25
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Agency retweeted
Excited for @eliast to transform every CSM department on the planet.
We just raised $20M (Menlo, Sequoia, Felicis, Snowflake, Databricks) and launched Kai—the first superintelligent AI co-worker for customer success.
It shouldn't take 100 people to serve 1,000 customers.
Kai knows every customer, acts instantly, never drops the ball.
Agency.inc
fortune.com/2025/11/12/elias…
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Agency retweeted
Proud to partner with @eliast and the team at Agency. Working with the team and watching the product grow daily has been a thrill - I can’t wait for everyone to see what they’ve built!
We just raised $20M (Menlo, Sequoia, Felicis, Snowflake, Databricks) and launched Kai—the first superintelligent AI co-worker for customer success.
It shouldn't take 100 people to serve 1,000 customers.
Kai knows every customer, acts instantly, never drops the ball.
Agency.inc
fortune.com/2025/11/12/elias…
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We just raised $20M (Menlo, Sequoia, Felicis, Snowflake, Databricks) and launched Kai—the first superintelligent AI co-worker for customer success.
It shouldn't take 100 people to serve 1,000 customers.
Kai knows every customer, acts instantly, never drops the ball.
Agency.inc
fortune.com/2025/11/12/elias…
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Full story on Fortune: fortune.com/2025/11/12/elias…
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Agency retweeted
Really humbled by the company and thank you @EricNewcomer and team for the recognition.
It’s a really crowded space out there and it’s nice to be mentioned for our work and customers.
More exciting news from the @Agency team next week!
Developing and delivering cutting-edge AI, acquiring customers at lightning speed, and wowing investors with their dedication and product growth.
That’s what it takes to stand apart when building an AI company, and we’re proud to announce our list of the founders and companies rising above the noise.
These are the first-ever Cerebral Valley Heavy Weights, selected in partnership with @IndexVentures.
They are:
Parag Agrawal, of Parallel (@p0)
Glen Takahashi, Barry McCardel, and Caitlin Colgrove, of @_hex_tech
Tudor Achim and Vlad Tenev, of @HarmonicMath
Russ d’Sa and David Zhao, of @livekit
Jeff Huber and Anton Troynikov, of @trychroma
Gavin Uberti, Chris Zhu, and Robert Wachen, of @Etched
David Singleton, Hugo Barra, and Nicholas Jitkoff, of /dev/agents
Eléonore Crespo and Romain Niccoli, of Pigment
Sergiy Nesterenko, of @quilterai
Elias Torres, of @Agency
Jim Gao, Veda Panneershelvam, and Katie Hoffman, of @PhaidraAI
Edwin Chen, of @HelloSurgeAI
Garrett Lord, Ben Christensen, and Scott Ringwelski, of @joinHandshake
Alex Mashrabov and Yerzat Dulat, of @higgsfield_ai
Jordan Taylor and Kaelan Richards, of @Vizcom_ai
Grant Lee, James Fox, and Jon Noronha, of @GammaApp
More here: newcomer.co/p/meet-the-cereb…
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Agency retweeted
What if you could build a billion-dollar company with just 100 employees?
@eliast of @agency is doing just that — using lean start-up strategy + AI to reinvent customer service. He joins @kaliouby to discuss the American Dream, career purpose and more.
piped.video/mwFqvNYa0TE?si=itTB…
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Agency retweeted
Green Stage Alert! 🚨💚
Just a few minutes ago, @julienbek , Partner of @sequoiacapital and @EliasTorres, Founder of @agency , were on the Green Stage diving into how AI is reshaping startups, scaling smarter, and the fresh mindset founders need in today’s leaner, faster era🚀
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Your first customer got white-glove service.
Your 500th got a sequence of automated emails.
The truth? Most companies lose the personal touch the minute they scale.
Agency gives you the customer brain. So every customer still feels like your first.
agency.inc/
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Everyone says they are “customer-obsessed.”
But if you’re sending the same check-in email to every account, you’re not obsessed—you’re overwhelmed.
Agency is built to scale personalized service.
Our AI studies every customer interaction, surfaces exactly what matters, and acts on your behalf—writing emails, prepping meetings, flagging risks.
This isn’t another tool. It’s a new operating model.
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"Scaling my companies was always devastating for me. It meant the business was doing well. But it meant that I knew fewer and fewer of my own customers. I was handing them over to employees—or worse, to software.”
Our founder @eliast on Sarah Guo’s No Priors on why he’s building Agency. To help founders scale differently. To bring the soul back to our companies.
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We liked what Agency investor @gradypb had to say about the role of human agency in the agentic age on Sequoia’s latest episode of Training Data:
“AI can reason through steps to get to a goal—but deciding what questions to ask, what objectives to set? That’s still a uniquely human thing.
Google commoditized knowledge. OpenAI is commoditizing intelligence. Agency sits on top.
Intelligence is using knowledge. Agency is deciding to what end.”
Well said, Pat. That’s exactly why we built Agency.
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Agency retweeted
This is the perfect job description for a designer in the new era of AI startups.
I will pay you $20K if we hire your referral.
@Agency is hiring for their first designer.
After advising 50+ consumer companies over the last year, the one thing that separates those who can execute and those who can't:
Having a full-time designer in the room at all times
I've met with countless companies that have raised millions—and even one that has raised billions—that do not even have a designer on payroll.
This makes product development broken:
1/ You simply cannot have constructive conversations about ideas without visualizing them in real-time
2/ Your experiments will frequently have inconclusive results because users cannot discover features or they misunderstand how they work
3/ There is no one who can galvanize the team with a vision of what the product could look and feel like
And to be abundantly clear: I'm not referring to visual UI or graphics. I'm talking about someone who can think through the fundamental building blocks of product comprehension—like navigation, interaction and copywriting—and is technically savvy enough to visualize those components in high resolution.
There can certainly be exceptions to not having a designer, like where the CEO is an exceptional visual thinker, but that does not scale beyond a small team.
At the end of day, products live and die in the pixels: it's what the users see and tap. And without someone shepherding that process, you are effectively wandering the desert blind.
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