SORRY IF THIS OFFENDS RESTAURANT OWNERS, BUT THIS HAS GOT TO STOP.
I sat down at a table last night, and there were no physical menus.
Just a laminated QR code taped to the wood.
I had to pull out my phone, scan the code, navigate a laggy menu website, put in my own order, and type in my credit card details.
A runner brought the food to the table 20 minutes later.
Then the digital checkout screen defaulted to a 22% tip prompt.
FOR WHAT?
You eliminated the host, eliminated the server taking orders, forced me to use my own mobile device and cellular data, and then asked for a 22% tip for order entry I completed myself?
THAT IS NOT A HOSPITALITY EXPERIENCE.
THAT IS AN UNPAID CUSTOMER WORKFLOW WITH A FORCED TIP PROMPT ATTACHED.