नमस्कार, असुविधा के लिए खेद है। आउटसोर्स कर्मचारियों की भर्ती, सेवा समाप्ति या ड्यूटी आवंटन में DMRC की कोई भूमिका नहीं होती है। यदि किसी व्यक्ति द्वारा ड्यूटी देने के बदले पैसे की मांग की गई है, तो कृपया इसकी शिकायत पुलिस में दर्ज कराएं। इसके अतिरिक्त, आप किसी भी शिकायत के लिए, डिजिटल फीडबैक बुक pcms.dmrc.org/careqr/ पर भी लिख सकते हैं। साथ ही, कृपया शिकायत के संबंध में उपलब्ध दस्तावेज या अन्य साक्ष्य भी साझा करें, ताकि मामले की जांच कर आवश्यक कार्रवाई की जा सके।

Hi, We regret any inconvenience caused to you. Two ticket counters are available on the both side of the station, Tickets can also be purchased at Customer Care Center. In case of any inconvenience, please contact the Station Control Room at 8800793170 for immediate assistance.

Hi, Any inconvenience is regretted. Please write to us on digital feedback book at pcms.dmrc.org/careqr/ and share the virtual smart card number and date/time of incident for further enquiry and assistance.

Hi, Any inconvenience is regretted. Rs 30 associated with the disputed transaction has been added to your Virtual smart card balance.

Hi, thanks for reaching out. At present, different types of discounts available to DMRC commuters on use of travel media such as Delhi Metro Smart Card/NCMC/Virtual Smart Card which gives fare discount from 10% to 20%. Further, any provision of concession is not available for any class/group/category in DMRC.

Hi, Any inconvenience is regretted. Please write to us on pcms.dmrc.org/careqr/ and share the NCMC card number and payment details (date/amount, UPI/UTR/Payment order/transaction id) for further checking. You may share screenshot of the payment.

Hi, Any inconvenience is regretted. Please write to us on digital feedback book at pcms.dmrc.org/careqr/ and share the smart card number, date of transaction and your contact number for further enquiry and assistance.

Hi, Any inconvenience is regretted. Please write to us on digital feedback book at pcms.dmrc.org/careqr/ and share the smart card number and transaction details(Screenshot of Order id/UPI/UTR number) for further enquiry and assistance.

Weekly Information Bulletin of the @MoHUA_India (18th September - 24th September 2026). Click here to read the English version - mohua.gov.in/static/uploads/… हिंदी संस्करण पढ़ने के लिए यहाँ क्लिक करें - mohua.gov.in/static/uploads/… @mlkhattar || @SwachhBharatGov || @OfficialDMRC || @PMeBusSewa || @hudcolimited || @amrut_MoHUA || @PIB_India || @pmsvanidhi || @PMAYUrban

Hi, Any inconvenience is regretted. Please write to us on digital feedback book at pcms.dmrc.org/careqr/ and provide date/time of transaction for further enquiry and assistance.

Hi, Any inconvenience is regretted. Please write to us on digital feedback book at pcms.dmrc.org/careqr/ and share the virtual smart card number for further enquiry and assistance.

Hi, Any inconvenience is regretted. Washrooms are available at every metro station. Our esteem commuters are requested to cooperate in our endeavour of providing clean and hygienic premises and surroundings. Further, you may write us at pcms.dmrc.org/careqr/ and provide exact location(station name) for further enquiry.

Hi, Any inconvenience is regretted. Complaint has been enquired and it is learnt that you have exited through Automatic Fare Collection gates using the ticket. Therefore, valid travel media is needed to enter in paid area. Three TVM(Ticket Vending Machines) and two Customer Care Centers are remains available on mentioned station in passenger service. In case of any query, kindly contact 24X7 Helpline 155370/011-155370 for immediate assistance.

Hi, Any inconvenience is regretted. For a smart card to function properly every entry should be followed by an exit and any break in this sequence requires adjustment by paying a surcharge applicable, as per DMRC rule. Passengers are requested to check valid pass i.e entry/exit indication (Green arrow) and card balance on the gate display after showing the smart card on the reader of AFC gate, and then only pass through the gate. Any discrepancy may be immediately taken up with the nearest customer care center for redressal. The details of your smart card have been analysed and it is submitted that while entry from Rajiv Chowk metro station on 24-09-26 at 18:46, the balance in your smart card was 31.30. No exit has been found after you entry and no fare has been deducted from your smart card. The surcharge taken on 25-09-26 is within rule.

Hi, Any inconvenience is regretted. Please write to us on pcms.dmrc.org/careqr/ and provide smart card number, transaction details, contact number for further assistance.

Hi, Any inconvenience is regretted. Refund has been processed on 23-09-2026 with RRN: 626612831652. Please check your source bank account statement and in case of an issue, you may reach us again at pcms.dmrc.org/careqr

Hi, Any inconvenience is regretted. As per DMRC records, the refund of amount Rs.54 in reference to order-id:e9be0268-2515-4b95-b44d-1c4e845064ad with QrId:2549116013063604886 has been initiated and same will be refunded within 5-7 working days

Hi, Any inconvenience is regretted. We make all efforts to maintain the service reliability of the equipment, and any intermittent technical issue is attended by staff on priority. There was some technical issue in the mentioned escalator on tweet date/time and was attended same day. In case of inconvenience passengers may contact the Station Control Room number displayed on the escalator or call our 24 x7 helpline no 155370 for assistance.

Hi, Thanks for the feedback. Covering existing structure FOB not found feasible. However, painting work of the mentioned fob is under progress.

Hi, Thanks for the feedback. The mentioned metro station is an elevated station. Elevated stations have natural ventilation and adequate air circulation at platforms and other open / semi-open passenger areas. However, Ceiling and wall mounted fans are provided at Ticket office and frisking areas.