#DigitalTransformation obsessed #CXO and #GrowthHacker. Find me at the intersection of #Tech and #Humanity. #AI #DataAnalytics #FinTech #CX #IoT #CyberSecurity
Henderson, NV
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#books for #Summertime. Pleased to share that my book "Ascend Your Start-Up" hit #3 on @WallStreetJour1 best seller list. Get a copy here and dive into the knowledge I have gathered from over 15 years of hands-on experience: amzn.to/3qous8M
#startups #GrowthHacking #VC
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Is your AI agent creating value or creating activity you cannot govern?
At @UiPath Fusion, one message stood out: do not confuse autonomy with trust.
Start bounded. Observe performance. Add human checkpoints. Expand autonomy only when it is earned.
AI proposes. Humans decide. Automation Executes. Accountability stays with human.
The risk is not moving too fast. It is automating in the wrong direction.
Check out this keynote discussion with @UiPath CMO @matalla, CPO Raghu Malpani and @grok_
#AIAgents #EnterpriseAI #AIGovernance #UiPathPartner #UiPathFusion
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What does it take to trust AI with the work that matters?
At @UiPath FUSION, @danieldines made the case that AI alone does not create business value. Orchestration provides the context, coordination, and governance enterprises need.
The shift is from disconnected AI tools to governed, end-to-end execution.
Cartographer, stronger platform controls, autonomous testing, and the partner ecosystem all point to the same future
AI that understands work, operates within clear guardrails, and earns trust through accountability.
#UiPathFUSION #AIOrchestration #AgenticAutomation #EnterpriseAI
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Where should a global beauty brand start with AI? #SalesforcePartner
@LOrealParisUSA chose @Salesforce as its team.
At #Dreamforce I spoke with Luc Antoine, Global Innovation Director at L’Oréal on how AI is reshaping beauty:
✅ Tested on beauty advisors before any consumer
✅ Data readiness proven by testing, not assumed
✅ 1 brand in Canada → 25 brands, 3 continents
✅ Goal: shift advisor time from routine tasks to high-value, consumer-facing beauty consultations
Watch our full conversation here: piped.video/WYEh80sYmNM
#BeautyTech #AI #CX
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How does @Zoom get it done for me?
Not by hosting my 150+ CXO Spice episodes. That was never the hard part. The follow up was.
Guests thank you note. Quotes pulled for the promo. Show notes drafted. Action items for my editor. Every episode ended with an hour plus of admin nobody sees.
Now the meeting ends and the follow up is already waiting. The summary, the draft note to my guest, the tasks assigned with deadlines. I review, I tweak, I send. What used to take an hour now takes twenty minutes.
That's the difference between a tool that helps you talk and a tool that helps you finish.
@Zoom Gets it Done. It has always been for me.
Curious what "getting it done" looks like beyond my podcast?
Watch Zoom's full commercial: piped.video/watch?v=GLJHttTp…
#zoom #ZoomGetsItDone #Zoombassador
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Is experience a feature of your business or is it the business?
In the AI era, experience management is moving beyond dashboards and surveys. The opportunity is to turn customer and employee signals into governed, real-time action before friction becomes churn.
In my conversation with @Jasonmaynard, CEO of @Qualtrics, we explored why AI without context is fast but blind, why NPS is a signal rather than the goal, and why the trusted business outcome is higher customer lifetime value.
The leaders who win will connect experience data, operational context, AI, and governance across silos to improve the moments that matter.
Watch the full conversation with Jason Maynard → piped.video/w-OjimaL-vg
Watch Jason’s keynote replay → bit.ly/4r2Qj4Q
#TheFutureofXM #QualtricsPartner #CX
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Every company has AI pilots. Fewer have results.
The gap is getting agents into production, working with the systems and people who do the real work.
That's why I'm heading to @UiPath FUSION 2026, where 2,000+ leaders compare notes on scaling agentic AI.
Deterministic where you can, agentic where you can't, humans where you must.
Catch me in the Agentic Labs, the Experts Arena, and hosting a special guest on #CXOSpice.
See you in Las Vegas next week, @UiPath Community.
#UiPathFUSION #UiPathPartner
Register here: uipath.com/events/fusion?utm…
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Can your organization turn technology change into lasting business value?
The biggest modernization mistake I see is treating cloud migration as the end of transformation.
What happens after a successful migration when attention moves on, teams disperse, and technical debt, fragmented data, and slow delivery begin to rebuild?
My view: AI readiness is customer readiness. It depends on continually improving the applications, data, infrastructure, and processes that shape customer and employee experiences.
This is why I find what @AWS is doing with modernization so relevant. AWS Transform, the first agentic AI service built for enterprise modernization, is helping organizations like @thomsonreuters and @ADP turn legacy complexity into measurable outcomes: 30%+ cost reductions, 80% faster rule extraction, and a foundation for AI-powered products at scale.
In the latest #CXOSpice newsletter, I explore why modernization stalls after migration, the signals that technical constraints are becoming business constraints, and how leaders can make modernization a continuous capability.
Read: linkedin.com/pulse/continuou…
Learn more about @AWS Transform: fandf.co/4qpByca
#CIOs #CTOs #Sponsored by @AWS
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@awscloud - Thank you for creating Transform fandf.co/4qpByca
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What does the future of AI-powered experience management look like from inside the Utah Jazz training facility?
At @Qualtrics Future of XM, CEO @Jasonmaynard made the shift clear. Stop token maxing. Start LTV maxing.
After spending much of my career on customer journey maps, I’m excited by XM moving beyond understanding journeys toward trusted outcomes, using data, context, prediction, and action to improve the moments that matter.
A memorable day of keynote insights, time with @Qualtrics founder and @utahjazz owner @RyanQualtrics, a locker room visit, the team mascot, and conversations with analysts on what comes next.
I hosted @Jasonmaynard on CXO Spice in SLC. Stay tuned for our conversation.
#FutureOfXM #XM #AI #CustomerExperience #QualtricsPartner
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Is your AI infrastructure being treated as a strategic decision?
Models will keep changing. What enables lasting AI scale is the infrastructure, architecture, and ecosystem underneath.
In my conversation with Maryam Zand of @Equinix, we discuss moving from isolated pilots to distributed production AI across data, users, clouds, partners, edge environments, and more.
Read the #CXOSpice newsletter linkedin.com/posts/yuhelenyu…
Watch our conversation: piped.video/kbTKMbxvm2g
#EnterpriseAI #CIO #CTO #EquinixHorizon #EquinixPartner
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How can IT leaders scale agentic AI across the enterprise without letting the threat landscape outpace their defenses?
At @VMwareExplore, @Broadcom unveiled major security innovations for VMware Cloud Foundation (VCF), built for the AI era.
As enterprises deploy LLMs, APIs, ephemeral containers & agentic workflows, security must scale just as fast.
Watch CXO Spice with Umesh to hear how leaders can navigate this new AI security landscape.
👉 piped.video/pAKo21v21JY
Read CXO Spice newsletter 👉 linkedin.com/pulse/securing-…
#PrivateAICloud #Cloud #Security #BroadcomPartner
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Can your security controls see, govern, and contain activity inside the environment where AI agents and workloads operate?
Agentic AI is expanding the attack surface across MCP connections, APIs, Kubernetes, and private cloud infrastructure.
At @VMwareExplore, I spoke with @Broadcom's Umesh Mahajan about why perimeter security alone is no longer enough.
Tune in for our conversation on securing agentic AI with software defined security.
piped.video/pAKo21v21JY
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You don’t need a finance hire.
You need books that don’t need one.
@Airwallex T:0 keeps startup books continuously current; giving founders live visibility into cash, burn, runway, and revenue.
No AI guessing: checkable rules, deterministic logic, and CPA review.
Now available for US startups: t0.ai/
#Startups #Fintech #Accounting #FinanceOperations #AI #AirwallexPartner
Building a company is chaotic.
Your finances don’t need to be.
T:0 is an always-on agentic finance team for all the "quick questions" you’d never bother your accountant with.
Now generally available.
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How many founders filed a tax extension because expense itemizing took weeks?
Before April 15, I overpaid tax to avoid penalties while wrestling with bookkeeping.
When client payments lag, quarterly estimated taxes become guestimates that stall growth.
T:0 by @airwallex keeps books continuously current with checkable AI rules and real CPA review.
Ask t0m why burn jumped or check cash flow in real time: t0.ai/
#Startups #Fintech #Accounting #FinanceOperations #AI #AirwallexPartner
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Why do enterprise AI pilots stall at production scale?
The answer is rarely the model. It’s the business objective.
Start with a measurable outcome such as cost, customer experience, or revenue, and the right data, governance, and accountability follow.
I shared more with @NetApp on scaling AI responsibly: ntap.co/-IdESw
Looking forward to continuing the conversation at @NetApp INSIGHT in Las Vegas Sep 29- Oct 1.
#NetAppPartner #CIOs
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Can you prove your organization is defensible?
In recent CXO Spice conversation with @Horizon3ai CEO Snehal Antani, we explored why AI is forcing a shift from point-in-time security to continuous resilience.
“Being vulnerable doesn’t mean you’re exploitable.”
Watch the full CXO Spice conversation: piped.video/sNMpPrAoL-0
#Cybersecurity #AI #CISO #Horizon3Partner
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What keeps you coming back to VMware Explore?
For me, it's always been the conversations, the innovation, and the opportunity to learn from some of the brightest minds in the industry.
Last year, I spoke with @cswolf at @Broadcom to discuss Data & AI Sovereignty and spent time in the hands-on labs exploring the latest innovations (check out the video below).
This year, I'm excited to host a conversation with Umesh Mahajan, VP & GM of the Application Networking and Security Division @Broadcom.
I'm looking forward to reconnecting with the VMware community, discovering what's new, and sharing insights from the event.
Register for VMware Explore or follow #CXOSpice for exclusive interviews, key takeaways, and live updates from the show floor. vmware.com/explore/us
See you next week.
#VMwareExplore
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What's your new way of doing legacy modernization? #IBMPartner
I used to spend weeks with enterprise customers doing detective work; meeting after meeting, chasing down whoever "really knew" the system, piecing together data flows from whiteboard sketches. It was never fast, and never quite complete.
Ensono ran into that same wall constantly until they paired up with @IBM Bob.
For UK insurer @Markerstudyins, @EnsonoIT used @IBM Bob to assess 6 million lines of legacy RPG code in just 4 weeks, uncovering a path to £10M+ in annual savings.
No more guessing. Just real, repository-level clarity on how an application works today and where it needs to go.
Read the latest #CXOSpice newsletter: linkedin.com/pulse/how-enson…
Explore @IBMPartners here: bit.ly/4xFtd6u
Watch @EnsonoIT's EVP of Product, Jeff Wile, tell the story: lnkd.in/gjMGWP9i
#LegacyModernization #AI #EnterpriseIT #IBMBob #IBMPartner
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How can AI and intelligent energy systems improve performance, reliability and resilience across the energy value chain?
At #ADIPEC2026, the conversation is shifting from ambition to execution.
From AI-enabled operations and predictive maintenance to process optimisation and intelligent infrastructure, the opportunity is to apply technology where it can deliver real operational impact.
The future of energy will be built through engineering expertise, operational discipline and intelligent integration.
Join the conversation at ADIPEC 2026:
adipec.com/conferences/techn…
#ArtificialIntelligence #EnergyInnovation #EnergySecurity #ADIPEC2026
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What if governance is the wheel to moving faster with AI?
At @Ai4Conferences, I hosted Saima Shafiq, SVP of AI Enterprise Enablement at @usbank, to explore why governance is not a brake on innovation, but the foundation for scaling it responsibly.
We discuss how @usbank is embedding AI into employee workflows, turning compliance into an accelerator, and building measurable, accountable programs that can move beyond pilots.
Read this week’s #CXOSpice newsletter linkedin.com/pulse/governanc…
or Watch the #CXOSpice interview: piped.video/Egd75lmxfX0
#EnterpriseAI #AIGovernance #GenAI #ResponsibleAI #AILeadership #AI4
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