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LocalCircles retweeted
You are not alone @archimags #Indigo is the champion of #darkpatterns associated with seat assignment and 80% who flew the airline in last 12 months & surveyed couldn’t find a free seat on the flight! @RamMNK @MoCA_GoI @DGCAIndia @JoshiPralhad are failing the consumer on this one! @VishnuFNO @vedicakant @ikaveri @kaushiks0390 @ggganeshh @AbijitG @vaishnaroy @sjlazars @_mrchaturvedi
On Indigo yesterday, the flight was empty! Entire rows were empty. But @IndiGo6E still gave me a middle seat because I hadn't paid for a seat. Why are corporations like this?
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LocalCircles retweeted
Soon #insurance companies and platforms will create noise on how the new #IRDAI rules don’t make sense, some will even hire consumer NGOs to say how these rules are anti-consumer ! Before all that kicks in, here is the truth of how the consumer exactly feels about these rules. #insurancecommissions @VishnuFNO @themahavir @ikaveri @malpani @aaraynsh @NIKHILLJHA @CaVivekkhatri @gchikermane @ValueWithPrem @vinodsrinivasan @pranjalkamra @ggganeshh @nrmangal @MDahariya @deepakshenoy @kshayjogani @kirubaakaran
🛡️ Seven in 10 insurance buyers support commission caps, while 82% want upfront disclosure, a @LocalCircles survey found. 📊 The survey also found 86% were not informed about commissions before buying a policy. ✍️@BiswasSrabastee and @anshul91_m report. cnbctv18.com/personal-financ… #Insurance #PersonalFinance #IRDAI
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LocalCircles retweeted
Data mining is happening from vehicle registration information and without user consent, calls are being made. This is precisely why #IRDAI needs to have penal provisions for data misuse/privacy zuckering #darkpattern so no #insurance platform/company can call anyone without explicit written consent. Just because someone is browsing your website doesn’t give you the right to invade their privacy! @VishnuFNO @malpani @kirubaakaran @jitenkparmar @AA_speaks @ikaveri @_mrchaturvedi @ggganeshh @sanket
Replying to @irdaindia
@irdaindia i request you to take action against this policy bazar I bought car only two weeks ago with all insurance and this policy bazar texting me that my insurance expired, it's a harrasment and fraud @policybazaar
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LocalCircles retweeted
We at @LocalCircles believe as subject matter experts on #darkpatterns it is our duty to create awareness so policyholders can recognise these dark patterns and flag them. Here example of @careinsuranceIN where an online query is posted by a user on their website and an agent repeatedly calls the customer. When the customer doesn’t respond, the agent starts making whatsapp calls from his personal number and won’t stop! This is what #nagging and #privacyzuckering dark patterns look like & why @LocalCircles urged #IRDAI to intervene. @VishnuFNO @malpani @ggganeshh @AdityaD_Shah @drprashantmish6 @sewage_angel @arijitbarman76 @MashraniVivek @tanmayrauth
Many friends in the media have messaged this am and enquired about @LocalCircles submission to #IRDAI. Yes, we have made multiple submissions demanding their intervention on insurance dark patterns and below are the details. The platforms are riddled with them. As far as insurance commission capping and disclosure goes, LocalCircles is yet to submit the collective consumer feedback to #IRDAI and the regulator is aware that its coming soon. @VishnuFNO @tanmayrauth @ikaveri @drprashantmish6 @ggganeshh @REDBOXINDIA @NIKHILLJHA @TaxPayerPvt @IndiaNewGen
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LocalCircles retweeted
IRDAI has proposed banning “dark patterns” on insurance websites, including requiring consumers to share personal details before viewing product features or pricing. (@iamsubhojit reports) #IRDAI #Insurance #DarkPatterns fortuneindia.com/personal-fi…
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LocalCircles retweeted
When @LocalCircles first escalated the #insurance #darkpatterns issue in March this year and urged #IRDAI to act, most platforms failed to take any effective action. Here are the findings from the original report!
Many friends in the media have messaged this am and enquired about @LocalCircles submission to #IRDAI. Yes, we have made multiple submissions demanding their intervention on insurance dark patterns and below are the details. The platforms are riddled with them. As far as insurance commission capping and disclosure goes, LocalCircles is yet to submit the collective consumer feedback to #IRDAI and the regulator is aware that its coming soon. @VishnuFNO @tanmayrauth @ikaveri @drprashantmish6 @ggganeshh @REDBOXINDIA @NIKHILLJHA @TaxPayerPvt @IndiaNewGen
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LocalCircles retweeted
Many friends in the media have messaged this am and enquired about @LocalCircles submission to #IRDAI. Yes, we have made multiple submissions demanding their intervention on insurance dark patterns and below are the details. The platforms are riddled with them. As far as insurance commission capping and disclosure goes, LocalCircles is yet to submit the collective consumer feedback to #IRDAI and the regulator is aware that its coming soon. @VishnuFNO @tanmayrauth @ikaveri @drprashantmish6 @ggganeshh @REDBOXINDIA @NIKHILLJHA @TaxPayerPvt @IndiaNewGen
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LocalCircles retweeted
#ForcedAction #DarkPattern at work extensively on #Indigo. Please act on priority @JoshiPralhad @inidhikhare several such cases being reported on @LocalCircles each week.
Why does @IndiGo6E feel like it's running a scam always. At every step it just feels like they are trying to fleece you of money. Did web check in several hours before flight, selected auto assign seat option. Didn't get boarding pass. Now right before flight time it says for have to web check in again and if you're doing webcheckin within 3 hours of flight you have to select a paid seat or won't go ahead. What nonsense. If you call customer care you have to hold minimum 10 mins before getting through. And then they are also like can't help. Are you just trying to cause BP issues @IndiGo6E ?
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LocalCircles retweeted
Pleased to share that #IRDAI has confirmed to @LocalCircles that it is acting on banning dark patterns like #privacyzuckering as well as the standard 13 India dark patterns by incorporating them in the Insurance Act. So far other than CCPA, RBI, IRDAI & SEBI (partially) have acted on @LocalCircles request. @TRAI & @MIB_India have still not acted to ban dark patterns on telecom & OTT platforms and will hopefully soon @JM_Scindia @AshwiniVaishnaw @inidhikhare @JoshiPralhad @VishnuFNO @themahavir @malpani @dugalira @1987Kulbhushan @monstermanojit @ggganeshh @TheNachiket @speakshoutroar
Nothing is complex, its pure privacy breach by the insurance company and precisely the reason why @LocalCircles has written to #CCPA & #IRDAI to add #privacyzuckering in the #darkpatterns list. Rejecting a health insurance claim by accessing a customer’s google location without consent is plain unacceptable. What if they left the device home?
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LocalCircles retweeted
7 in 10 users of mobile services have seen their monthly telecom cost go up by over 50% in the last 3 years; Some even 200%.. How much has your phone bill increased in the last 3 years (for similar usage)? indiatoday.in/business/story… Also good consumer centric journalism by @IndiaToday & @DainikBhaskar 👏🏼👏🏼
Mobile tariffs are up 50–200% in 3 years. 71% of telecom users told @LocalCircles this in the just concluded survey. @TRAI has acted on voice-only plans @JM_Scindia The bigger consumer battle is that of data affordability! @VishnuFNO @malpani @yatinmota @sanket @BaluGorade @Akshat_World @ggganeshh @KHURAPATT @ikaveri @TaxPayerPvt @speakshoutroar
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LocalCircles retweeted
Mobile tariffs are up 50–200% in 3 years. 71% of telecom users told @LocalCircles this in the just concluded survey. @TRAI has acted on voice-only plans @JM_Scindia The bigger consumer battle is that of data affordability! @VishnuFNO @malpani @yatinmota @sanket @BaluGorade @Akshat_World @ggganeshh @KHURAPATT @ikaveri @TaxPayerPvt @speakshoutroar
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LocalCircles retweeted
With #UPI #MDR, guess what parents that have a ₹50K+ quarterly school fee bill will do with an INR 200+ UPI fee? Net Banking or Back to Cheques, UPI loses. Guess where would we be if the Government listened to the merchants ask via @LocalCircles and levied a 0.04% #UPI #MDR? At par with Net Banking, UPI continues to win (net banking is cumbersome) MDR on UPI can still garner public support if Hon’ble FM @nsitharaman & team @SmalhotraRBI @dilipasbe @RBI @NPCI_NPCI @FinMinIndia pay attention to what consumers & merchants are saying and drop the MDR rate from 0.4% to 0.04%! @VishnuFNO @ajayguptaca @mnwsth @Ajay_Bagga @DwivediJohn @8ap @R_N_Vaghani @ikaveri @TaxPayerPvt @banglani @connectgurmeet @malpani @kapsology @sailorsmoon @saybwala
Just ~5% of #UPI transactions are above ₹2,000 — but they account for ~65% of transaction value. And that explains why the @LocalCircles survey of 32,796 merchants/businesses found that only 17% are willing to bear a #MDR of 0.4% or higher. Guess what, others will either pass to the consumer or shift to a different payment mode or find ways of breaking the transaction into smaller chunks. The Government should have seriously considered the 0.04% MDR to begin with which 50% merchants were ok with, per the survey. That would have gotten them used to the idea and over time that could have been increased to 0.1% The 0.4% is excessive and will hurt digital payments more than it will help…
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LocalCircles retweeted
Mark up of 2800% is unacceptable to the public as outlined by @Tukaram_IndIAS . Here are the findings of the latest @LocalCircles survey on medical consumables trade margin that just concluded. Clearly 100% should be the ceiling, if feasible, even 50%! Please act! @nppa_india @JPNadda @AnupriyaSPatel @VishnuFNO @ggganeshh @ikaveri @Sonal_MK @speakshoutroar @sanket @PuneetVuneet @khabrimishra @dranuj_k @poojataparia @authorajay @minicnair @_sayema @Lap_surgeon @abhishek @UpendraMPradhan @MrinalPande1 @TheDeshBhakt
The most expensive part of a hospital bill may never touch the hospital at all. A patient admitted for care has no way of knowing whether the price on a medical consumable reflects its actual cost or a markup fixed long before it ever reached the ward. That gap in information is, at its core, a public health issue. A survey of hospital consumables in Maharashtra found an IV infusion set with a trade price of ₹11.05 carrying a printed MRP of ₹325 ; a markup of 2,841%. A syringe procured at ₹6.75 carried an MRP of ₹57.20. A catheter procured at ₹29.41 carried an MRP of ₹310. These are not elective purchases. Patients cannot compare prices, seek alternatives, or question a number printed on a box while receiving care and the MRP itself is often fixed upstream by manufacturers and distributors, disconnected from the trade price by a wide, unexplained margin. The result is a system where the party bearing the cost has the least information to evaluate it. The regulatory gap is structural: scheduled medicines are capped under the Drugs (Prices Control) Order, 2013. Most medical devices and consumables are not leaving both the pricing and the information around it almost entirely unmonitored. A review of these findings and clear guidelines on the permissible gap between trade procurement price and declared MRP have been recommended to the Department of Pharmaceuticals and the NPPA ; a step toward closing not just a pricing gap, but the information gap patients are left to bear alone. #PublicHealth #GoodGovernance #Leadership #TukaramMundhe moneycontrol.com/news/busine…
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LocalCircles retweeted
Across the nation, one can easily find medical stores that will sell you any medicine without a prescription & that is why minors can access psychotropic substances easily. CCTVs are unlikely to solve the problem but an action oriented Food & Drug Administration that chemists can’t negotiate with, can! Officers like @Tukaram_IndIAS must accelerate the enforcement in Maharashtra and inspire every FDA and Health Minister to get going! @VishnuFNO @ggganeshh @ikaveri @sumanthraman @arunbothra @Sonal_MK @AsYouNotWish @ranvijaylive @speakshoutroar @atulmodani @theskindoctor13 @DstDhananjay @drkamleshkumar_
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LocalCircles retweeted
Though consumers prefer a zero convenience fee, most don’t mind a small fixed flat fee. The problem is the greed of some platforms like the one below who want 10% of transaction value as convenience fee. May be its time for the Government to cap convenience fee at 0.4% as well (like UPI MDR) and solve for excessive convenience fee and double dipping! @nsitharaman @FinMinIndia @DasShaktikanta @SmalhotraRBI @JoshiPralhad @inidhikhare @VishnuFNO @ajayguptaca @mnwsth @Ajay_Bagga @DwivediJohn @malpani @R_N_Vaghani @connectgurmeet @kapsology @sailorsmoon @ikaveri @kushal_mehra @atulmodani @sanket
Honestly but there really isn’t anything wrong with a convenience fee (in general). You want a certain convenience? Maybe you should be willing to pay for it…
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LocalCircles retweeted
Here is the example of little fee for little convenience. Once you open the can of worms @dugalira there is no limit unfortunately and that is whats happening… Keep in mind the theater, show organiser, railways and many others levying this fee are saving massively on physical ticket sales infrastructure including, people, real estate, air conditioning & more @nachiket1982 @Aunindyo2023 @upadhyay_harsh1 @Mukesh_k @kkstau @ikaveri @DwivediJohn @VishnuFNO @TaxPayerPvt @atulmodani @PoddarNisha @mnwsth @abhiroopm @ajayguptaca @R_N_Vaghani @Ajay_Bagga @Ashish_4vedi @sandipsabharwal
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LocalCircles retweeted
The UPI MDR debate has an elephant in the room: CONVENIENCE FEE. 🐘 Ban platforms from passing UPI MDR to consumers? They can simply increase the convenience fee. Same consumer. Same extra cost. Different label. With 62% already paying convenience fees on the majority of online services, this loophole cannot be ignored. #UPI #MDR #ConvenienceFee @VishnuFNO @ajayguptaca @mnwsth @Ajay_Bagga @DwivediJohn @dugalira @R_N_Vaghani @DuttShekhar @ikaveri @SubramanianKri @TaxPayerPvt
Dear @narendramodi @nsitharaman @PMOIndia @AshwiniVaishnaw While the govt, ministers are coming out with many clarifications regarding #MDR on #UPI will not affect Consumers, pls review how Indian railways are charging very high convenience fees on UPI transactions. This needs to be removed ASAP as your motto is to help make India digitally advanced as well as not to burden end users.
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